Mark Clelland, MBA

Energizer
DISC Type : I

Retired at Halfaker and Associates, LLC

Greater Tampa Bay Area, United States

Overview

A retired Software Development Manager with 20 years of experience leading teams and managing the software development life cycle at major companies like Nationwide and State Auto Insurance. He holds a certificate from The Ohio State University. People who have worked with him describe him as knowledgeable, professional, and a great mentor.

Now retired, Mark is a family-oriented individual who publicly celebrates the professional achievements of his relatives. Based on recommendations, he is deeply devoted to both his profession and his family. He maintains an interest in technology and security innovation, following notable local IT companies.

He has specialized expertise in Guidewire ClaimCenter conversion and the process re-engineering of legacy insurance systems.

Personality Overview

Relationship Oriented

Imaginative

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They excel at seeing the bigger picture, and the long-term impact of their decisions. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Insurance Technology
Managed Claims and Billing IT departments for super-regional insurance companies, with a specialty in Guidewire ClaimCenter conversions.
Leadership & Mentorship
Multiple former colleagues have highly recommended him as a great mentor, highlighting his passion for team leadership and relationship building.
Agile Methodologies
Served as a Project Manager and Scrum Master in an Agile environment, demonstrating expertise in modern development practices.

Media Appearances

Mark has no verified media appearances

Work History

10-2021
Retired at Halfaker and Associates, LLC
6-2017 - 10-2021
Project Manager at Halfaker and Associates, LLC
3-2015 - 5-2017
Senior Project Manager (Honda North America) at CareWorks Tech
6-2007 - 1-2015
Application Development Manager, Claims and Billing at State Auto Insurance
8-2005 - 5-2007
Application Development Manager at Nationwide Insurance

Education

2001 - 2002
Certificate from The Ohio State University Fisher College of Business
1994 - 1997
Master of Business Administration (MBA) from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 38 Location : Greater Tampa Bay Area, United States Job Level : N/A Designation : Retired at Halfaker and Associates, LLC
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Talk about their team and how your product will help them do things better and easier
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Mark

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Mark take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Mark

Personality Compatibility


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