Mark Dooley, PMP

Questioner
DISC Type : c

Principal Solution Consultant at New River Systems

Washington DC-Baltimore Area, United States

Overview

Mark is a seasoned IT leader with nearly 25 years of experience driving digital transformation for federal agencies. He is a hands-on technical expert, specializing in large-scale ServiceNow implementations for clients in Defense and Public Safety. Colleagues describe him as a strategic thinker, beloved mentor, and an excellent project manager.

Outside of his professional life, Mark is an avid reader, drawing inspiration from books on leadership, culture, and personal well-being. He believes that incorporating fun and joy into daily life is a critical component of self-care, enhancing resilience and creativity at work and at home.

He once created a "Program Manager Hotline" concept for his team, inspired by the book "The Power of Moments" to improve workplace culture.

Personality Overview

Systematic

Cautious & Analytical

Not Easily Convinced

They prefer to do thorough analysis of any situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Federal IT Transformation
His career is dedicated to federal IT consulting, spearheading digital transformation programs for Defense, Public Safety, and Civilian agencies.
ServiceNow Solutions
He led one of the largest ServiceNow implementation programs in the federal government and holds multiple certifications for the platform.
Workplace Culture
He actively shares thoughts on creating positive work environments, referencing books like "The Power of Moments" to inspire leadership and team engagement.

Media Appearances

Mark has no verified media appearances

Work History

4-2025
Principal Solution Consultant at New River Systems
2-2011 - 4-2025
Technology Consulting Senior Manager, Accenture Federal Services (AFS) at Accenture
4-2001 - 1-2011
Lead Associate at Booz Allen Hamilton
5-2000 - 4-2001
Director, MondoEnglish.com at Stan Lee Media
9-1999 - 5-2000
Telecom Analyst, The G7 Group at The G7 Group

Education

BA from University at Buffalo
MPA from The George Washington University

More Information

Social Presence :

Prographics :

Exp : 26 Location : Washington DC-Baltimore Area, United States Job Level : Senior Designation : Principal Solution Consultant at New River Systems
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Mark

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Mark take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Mark

Personality Compatibility


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