Mark Dvorak

Examiner
DISC Type : cs

Director of Installed Sales at Tyler Technologies

Detroit Metropolitan Area, United States

Overview

Mark Dvorak is an accomplished executive leader, recently retired after a 31-year career in public sector software with Tyler Technologies and New World Systems. He has extensive experience in client success, sales, and professional services for ERP and public safety solutions. He holds an MBA from Central Michigan University.

After a long and successful career, Mark recently announced his retirement. He feels blessed to have had all the opportunities and experiences along the way and remembers the time spent working with great team members, clients, and leaders.

After dedicating over three decades to the same industry, he announced his retirement at the beginning of the year.

Personality Overview

Status Quo Seeker

Overcautious

Late Adopter

They are thorough and always follow a systematic approach.  The only way to convince them is by showing them examples and ample proof. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Public Sector Software
Dedicated his 31-year career to this niche, specializing in ERP and New World Public Safety software solutions for government clients.
Client Success
Held multiple senior roles focused on customer care and executive account management, ensuring overall client satisfaction and success.
Executive Leadership
Served in numerous Vice President and Director roles with national responsibility for sales, customer care, and professional services teams.

Media Appearances

Mark has no verified media appearances

Work History

1-2019 - 1-2023
Director of Installed Sales at Tyler Technologies
11-2015 - 12-2018
Director - Customer Care at Tyler Technologies
9-2013 - 11-2015
Vice President of Customer Care at New World Systems
1-2012 - 9-2013
Vice President - Professional Services and Eastern Customer Operations at New World Systems
1-2011 - 1-2012
Vice President - Customer Care at New World Systems

Education

1978 - 1986
MBA from Central Michigan University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Detroit Metropolitan Area, United States Job Level : N/A Designation : Director of Installed Sales at Tyler Technologies
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Be firm in your communication and stay in control

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Mark

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Mark take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Mark

Personality Compatibility


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