Mark Ennis

Questioner
DISC Type : c

Product Line Manager - Veteran Relationship Management at U.S. Department of Veterans Affairs

Mount Laurel, New Jersey, United States

Overview

Mark Ennis is a Product Line Manager at the U. S. Department of Veterans Affairs, leading cross-functional teams in developing hardware and software systems. With degrees from Virginia Tech and Penn State, he has extensive experience managing the entire software development lifecycle (SDLC) for government and military projects, from planning to deployment.

He is an award-winning leader, and under his guidance, his VA Health Connect team earned a Forum Innovation Award for their work.

Personality Overview

Cautious & Analytical

Systematic

Value Seeker

They prefer to fully evaluate every situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Veteran Digital Experience
As a Product Line Manager for Veteran Relationship Management, he focuses on improving veteran-facing applications and contact center technology.
AI in Contact Centers
He has publicly stated that the VA is counting on AI to be a key driver for its veteran-facing applications, particularly in contact centers.
GovTech Transformation
His posts highlight the use of modern platforms like Salesforce, calling them "game changing technology" for Veterans.

Media Appearances

Mark has no verified media appearances

Work History

3-2023
Product Line Manager - Veteran Relationship Management at U.S. Department of Veterans Affairs
2-2021 - 3-2023
Product Line Manager - Telehealth at U.S. Department of Veterans Affairs
10-2017 - 2-2021
Senior Solutions Architect at U.S. Department of Veterans Affairs
11-2007 - 6-2014
Project Manager at Naval Surface Warfare Center Philadelphia Division
10-2001 - 11-2007
Project Engineer at U.S. Army CCDC Aviation & Missile Center

Education

1997 - 2001
B.S. from Virginia Tech
2010 - 2013
Master's degree from Penn State University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Mount Laurel, New Jersey, United States Job Level : Middle Designation : Product Line Manager - Veteran Relationship Management at U.S. Department of Veterans Affairs
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Back up any claims with data and numbers
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Mark

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Mark take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Mark

Personality Compatibility


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