Mark Ennis in

Mark Ennis

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Product Line Manager - Veteran Relationship Management at U.S. Department of Veterans Affairs
📍 Mount Laurel, New Jersey, United States

Mark Ennis is a Product Line Manager at the U. S. Department of Veterans Affairs, leading cross-functional teams in developing hardware and software systems. With degrees from Virginia Tech and Penn State, he has extensive experience managing the entire software development lifecycle (SDLC) for government and military projects, from planning to deployment.

He is an award-winning leader, and under his guidance, his VA Health Connect team earned a Forum Innovation Award for their work.

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Experience
20 Years
Current Role
Product Line Manager - Veteran Relationship Management
Job Level
Middle
Location
Mount Laurel, New Jersey, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Mark cares about

Veteran Digital Experience
As a Product Line Manager for Veteran Relationship Management, he focuses on improving veteran-facing applications and contact center technology.
AI in Contact Centers
He has publicly stated that the VA is counting on AI to be a key driver for its veteran-facing applications, particularly in contact centers.
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Career

Work history

3-2023
Product Line Manager - Veteran Relationship Management
U.S. Department of Veterans Affairs
2-2021 - 3-2023
Product Line Manager - Telehealth
U.S. Department of Veterans Affairs
10-2017 - 2-2021
Senior Solutions Architect
U.S. Department of Veterans Affairs
11-2007 - 6-2014
Project Manager
Naval Surface Warfare Center Philadelphia Division
10-2001 - 11-2007
Project Engineer
U.S. Army CCDC Aviation & Missile Center
In the press

Media appearances

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Education
1997 - 2001
B.S.
Virginia Tech
2010 - 2013
Master's degree
Penn State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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