Ryan Heiman

Commander
DISC Type : D

Deputy Executive Director at U.S. Department of Veterans Affairs

Topeka, Kansas, United States

Overview

Ryan Heiman is a senior executive within the U. S. Department of Veterans Affairs, currently leading VHA Member Services. He directs over 2, 200 team members focused on modernizing systems and enhancing healthcare access for veterans. Colleagues describe him as highly talented, results-driven, and organized, with a background in health administration from the University of Kansas Medical Center.

Originally trained as a clinical Physical Therapist Assistant, Ryan has a deep-rooted history in healthcare. His academic and early career ties are based in Kansas, having attended Washburn University for his bachelors degree. He is a past recipient of the Professional Development Award, highlighting his commitment to personal growth.

Unique fact: Ryan blends high-level executive leadership with a clinical foundation, holding an active license as a Physical Therapist Assistant.

Personality Overview

Impact-Driven

Candid & Clear

Very Quick

They are less concerned about the product and more about its potential impact.  They respond well to strong and respectful communication. They do not care very much about building rapport or relationships.

Topics They Care About

Veterans Healthcare
Leads VHA Member Services, focusing on facilitating healthcare access and support services for veterans and their families across the nation.
Service Modernization
His work involves modernizing VA systems and enhancing veteran access to services, including testifying before Congress on self-service systems.
Process Improvement
Holds a Green Belt in Lean Six Sigma from Georgetown University and has completed Black Belt training, indicating a focus on operational efficiency.

Media Appearances

Ryan has no verified media appearances

Work History

5-2023
Deputy Executive Director at U.S. Department of Veterans Affairs
8-2018 - 5-2023
Chief Operating Officer, VHA Member Services at U.S. Department of Veterans Affairs
12-2016 - 7-2018
Executive Officer at U.S. Department of Veterans Affairs
6-2008 - 7-2011
Physical Therapist Assistant at Plaza West Regional Health Center
9-2009 - 6-2011
Physical Therapist Assistant at Heartland Spine and Specialty Hospital

Education

2009 - 2011
Masters of Health Services and Administration from University of Kansas Medical Center
2005 - 2009
Bachelor of Health Science from Washburn University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Topeka, Kansas, United States Job Level : Senior Designation : Deputy Executive Director at U.S. Department of Veterans Affairs
URL has been copied!

Insights For Selling To Ryan

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ryan is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Ryan

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Ryan move?

  • If convinced, they can reach decisions quite fast.
  • Can Ryan take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Ryan

Personality Compatibility


Other U.S. Department of Veterans Affairs Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.