Mark Gerard De Groot ✔ in

Mark Gerard De Groot ✔

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Adviseur / lid commissie AD service management opleiding at Hogeschool Rotterdam
📍 Netherlands

Mark is a change manager specializing in digital transformation within public IT organizations. Currently the Manager IT Servicedesk at Hogeschool Rotterdam, he focuses on creating clarity, ownership, and agility in teams. He holds a Masters degree from Leiden University and is a certified Release Train Engineer.

He is dedicated to professional growth, actively advising on the service management curriculum at his university to align education with industry practice. People who have worked with him describe him as reliable, structured, and intelligent.

Unique fact: He purposefully developed his IT service desk into a "breeding ground for talent" to foster professional growth and internal mobility.

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Experience
13 Years
Current Role
Adviseur / lid commissie AD service management opleiding
Job Level
Middle
Location
Netherlands
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mark cares about

Public Sector IT
His career is focused on improving IT environments in public institutions, specifically within higher education at Hogeschool Rotterdam.
Fostering Team Ownership
A core principle of his leadership is helping teams take ownership by making roles and expectations explicit, creating stability and enabling development.
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Career

Work history

6-2023
Adviseur / lid commissie AD service management opleiding
Hogeschool Rotterdam
9-2021
Manager IT Servicedesk
Hogeschool Rotterdam
9-2021 - 10-2022
Interim IT Manager
OGD ict-diensten
11-2020 - 11-2021
Interne Trainer
OGD ict-diensten
7-2020 - 11-2021
Teamleider Shared Servicedesk
OGD ict-diensten
In the press

Media appearances

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Education
2018 - 2019
Master
Leiden University
2017 - 2018
Premaster
Leiden University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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