Mark Gerard De Groot ✔

Inquirer
DISC Type : cd

Adviseur / lid commissie AD service management opleiding at Hogeschool Rotterdam

Netherlands

Overview

Mark is a change manager specializing in digital transformation within public IT organizations. Currently the Manager IT Servicedesk at Hogeschool Rotterdam, he focuses on creating clarity, ownership, and agility in teams. He holds a Masters degree from Leiden University and is a certified Release Train Engineer.

He is dedicated to professional growth, actively advising on the service management curriculum at his university to align education with industry practice. People who have worked with him describe him as reliable, structured, and intelligent.

Unique fact: He purposefully developed his IT service desk into a "breeding ground for talent" to foster professional growth and internal mobility.

Personality Overview

Judgemental

ROI Conscious

Hard To Convince

They can be nudged to make faster decisions by offering what they value.  They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Public Sector IT
His career is focused on improving IT environments in public institutions, specifically within higher education at Hogeschool Rotterdam.
Fostering Team Ownership
A core principle of his leadership is helping teams take ownership by making roles and expectations explicit, creating stability and enabling development.
IT Talent Development
He is passionate about nurturing talent, having transformed his IT service desk into an incubator for professional growth and internal advancement.

Media Appearances

Mark has no verified media appearances

Work History

6-2023
Adviseur / lid commissie AD service management opleiding at Hogeschool Rotterdam
9-2021
Manager IT Servicedesk at Hogeschool Rotterdam
9-2021 - 10-2022
Interim IT Manager at OGD ict-diensten
11-2020 - 11-2021
Interne Trainer at OGD ict-diensten
7-2020 - 11-2021
Teamleider Shared Servicedesk at OGD ict-diensten

Education

2018 - 2019
Master from Leiden University
2017 - 2018
Premaster from Leiden University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Netherlands Job Level : Middle Designation : Adviseur / lid commissie AD service management opleiding at Hogeschool Rotterdam
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Insights For Selling To Mark Gerard

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Highlight the competitive differentiation of your product
  • Refer to testimonials from others in similar positions

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Do not give up if they are not convinced, try again with a different approach
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark Gerard is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Mark Gerard

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Mark Gerard move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Mark Gerard take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Mark Gerard

Personality Compatibility


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