Mark Hershey

Collaborator
DISC Type : is

Chief Operating Officer at Armstrong World Industries

Lancaster, Pennsylvania, United States

Overview

Mark has no verified overview

Personality Overview

Good Listener

Consensus Builder

Appreciative

Scenarios where both sides can come out as winners appeal to them greatly.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

Mark has no verified topics they care about

Media Appearances

Mark has no verified media appearances

Work History

4-2025
Chief Operating Officer at Armstrong World Industries
2-2022 - 4-2025
SVP, Americas at Armstrong World Industries
1-2020 - 2-2022
SVP, General Counsel, Chief Compliance Officer, Secretary & Business Development at Armstrong World Industries
4-2005 - 6-2011
SVP, General Counsel, Secretary & Chief Compliance Officer at IKON Office Solutions

Education

1991 - 1994
Doctor of Law (J.D.) from Villanova University Charles Widger School of Law
1987 - 1991
Bachelor of Science (B.S.) from The Pennsylvania State University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Lancaster, Pennsylvania, United States Job Level : Leadership Designation : Chief Operating Officer at Armstrong World Industries
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • Be visibly appreciative of their actions during your interactions
  • Summarize the key points at the end of the conversation

DONT's

  • Don’t push them to make decisions very fast, let them take their time
  • Don’t ask too many questions that sound too dry and objective
  • Don’t give the impression of being unproven or risky

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Mark

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Mark take some risk or not?

  • They are unlikely to take many risks.

You And Mark

Personality Compatibility


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