Mark McEwen

Collaborator
DISC Type : is

General Manager - Customer Service at Scottish Water

Edinburgh, Scotland, United Kingdom

Overview

Mark McEwen is a senior leader at Scottish Water, currently serving as General Manager of Customer Service. His extensive career includes managing major capital investment programs exceeding £200 million annually. He holds an MSc from UCL and began his career as a Hydrogeologist, showcasing a deep, long-term commitment to the water industry.

His current focus is leading a strategic transformation to deepen Scottish Waters customer and community engagement, aiming to deliver a world-class service experience for all of Scotland.

Personality Overview

Example Driven

Good Listener

Appreciative

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  They are more likely to go for proven solutions. Win-win scenarios can appeal strongly to them.

Topics They Care About

Customer Experience
He is the workstream owner for a major initiative at Scottish Water to deepen the company's focus on customer and community care and develop a world-class insight engine.
Capital Investment
Previously managed Scottish Water's capital investment delivery, overseeing a budget of approximately £220 million per year for new and improved water and wastewater assets.
Utility Transformation
Leads a key part of Scottish Water's transformation plan, focused on strategic investment and making the organization fit for the future to better serve Scotland.

Media Appearances

Mark has no verified media appearances

Work History

8-2013
General Manager - Customer Service at Scottish Water
4-2009 - 8-2013
General Manager - Capital Investment Delivery at Scottish Water
4-2007 - 3-2009
GM - Capital Investment Team at Scottish Water
4-2002 - 3-2007
Head of Business Development at Scottish Water
10-1999 - 3-2002
Various at East of Scotland Water

Education

1988 - 1989
MSc from UCL
1986 - 1988
BSc from RHBNC

More Information

Social Presence :

Prographics :

Exp : 36 Location : Edinburgh, Scotland, United Kingdom Job Level : Senior Designation : General Manager - Customer Service at Scottish Water
URL has been copied!

Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • If possible, involve their colleagues in the sales process
  • Summarize the key points at the end of the conversation
  • Show genuine interest in solving their problems

DONT's

  • Don’t get into excessive details unless prompted
  • Don’t give the impression of being unproven or risky
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Mark

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Mark take some risk or not?

  • They probably won’t put a lot at risk.

You And Mark

Personality Compatibility


Other Scottish Water Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.