Mark McEwen in

Mark McEwen

Collaborator · DISC type is
General Manager - Customer Service at Scottish Water
📍 Edinburgh, Scotland, United Kingdom

Mark McEwen is a senior leader at Scottish Water, currently serving as General Manager of Customer Service. His extensive career includes managing major capital investment programs exceeding £200 million annually. He holds an MSc from UCL and began his career as a Hydrogeologist, showcasing a deep, long-term commitment to the water industry.

His current focus is leading a strategic transformation to deepen Scottish Waters customer and community engagement, aiming to deliver a world-class service experience for all of Scotland.

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Experience
36 Years
Current Role
General Manager - Customer Service
Job Level
Senior
Location
Edinburgh, Scotland, United Kingdom
Personality Overview

How Mark shows up

Example Driven
Good Listener
Appreciative

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to go for proven solutions. Win-win scenarios can appeal strongly to them.

Priorities

Topics Mark cares about

Customer Experience
He is the workstream owner for a major initiative at Scottish Water to deepen the company's focus on customer and community care and develop a world-class insight engine.
Capital Investment
Previously managed Scottish Water's capital investment delivery, overseeing a budget of approximately £220 million per year for new and improved water and wastewater assets.
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Career

Work history

8-2013
General Manager - Customer Service
Scottish Water
4-2009 - 8-2013
General Manager - Capital Investment Delivery
Scottish Water
4-2007 - 3-2009
GM - Capital Investment Team
Scottish Water
4-2002 - 3-2007
Head of Business Development
Scottish Water
10-1999 - 3-2002
Various
East of Scotland Water
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1988 - 1989
MSc
UCL
1986 - 1988
BSc
RHBNC
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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