Mark Robinson

Energizer
DISC Type : I

Infrastructure Change Manager at JLA Group

Littleborough, England, United Kingdom

Overview

Mark is an experienced Infrastructure Manager who has progressed from hands-on engineering to strategic leadership. He has a background in managing IT service desk SLAs, leading system migrations, and working with third-party suppliers. He holds a BSc from the University of Bradford and is ITIL certified.

His career demonstrates a focus on process improvement and mentorship. In previous roles, he developed best-practice blueprints, enhanced business processes, and actively mentored first and second-line support team members, showing a commitment to team development and operational excellence.

He holds certifications in both ITIL Foundation and Cisco CCNA, highlighting a strong foundation in both service management processes and core networking infrastructure.

Personality Overview

Big Picture Person

Enthusiastic

Informal

They are people oriented, friendly and like creating new connections.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

IT Service Management
He is ITIL certified and was responsible for ensuring Service Desk SLAs were met, indicating a focus on structured IT service delivery.
System Migrations
As a consultant, he provided project management and planning for system migrations, developing transition plans and ensuring overall governance.
Infrastructure Strategy
His roles involve proactive maintenance of IT estates and working with third-party partners to implement new hardware and software solutions.

Media Appearances

Mark has no verified media appearances

Work History

9-2020
Infrastructure Change Manager at JLA Group
10-2019 - 9-2020
Infrastructure Manager at JLA Group
2-2018 - 10-2019
Infrastructure Manager at Broker Network
2-2017 - 2-2018
Systems Migration Consultant at Broker Network
12-2015 - 2-2017
3rd Line Infrastructure Engineer at Lookers plc

Education

2000 - 2001
BSc (Hons) from University of Bradford
1998 - 2000
HND from Bradford College

More Information

Social Presence :

Prographics :

Exp : 22 Location : Littleborough, England, United Kingdom Job Level : Middle Designation : Infrastructure Change Manager at JLA Group
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Do some small talk, ask them how things are going on their side

DONT's

  • Avoid overloading them with too much detail
  • Avoid cutting into their flow
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Mark

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Mark take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Mark

Personality Compatibility


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