Mark Zarcone in

Mark Zarcone

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Division Director at Social Security Administration
📍 Columbia, Maryland, United States

Mark is a results-driven professional with 24 years of management experience, currently serving as a Center Director for the Social Security Administration. He has a proven track record of leading large-scale customer service operations and technology implementations across diverse industries. People who have worked with him describe him as collaborative, responsive, and a good people manager.

Outside of his government role, Mark is also a licensed real estate agent with Keller Williams in the Charlotte, North Carolina area. He appears to be active in his local community, including sponsoring prizes for neighborhood events.

He has successfully managed and negotiated with collective bargaining units, transforming them to compete with outsource service providers.

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Experience
38 Years
Current Role
Division Director
Job Level
Mid-senior
Location
Columbia, Maryland, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Mark cares about

Customer Service Ops
Has extensive experience developing customer care strategies and managing call centers for major brands like Scholastic, Comcast, and XM Satellite Radio.
Call Center Technology
He led a multi-million dollar initiative to replace the national 800 call center infrastructure for the Social Security Administration.
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Career

Work history

8-2009
Division Director
Social Security Administration
8-2007 - 5-2009
Vice President Customer Service and Order Processing
Scholastic
6-2002 - 5-2007
Vice President of Customer Care Operations
XM Satellite Radio
5-1998 - 2-2002
Executive Director of Customer Service
Washington Gas
2-1995 - 5-1998
Director, Customer Service Operations
Comcast Corporation
In the press

Media appearances

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Education
1999 - 2001
Bachelors of Science
Excelsior University
1978 - 1982
Political Science and Economics
Purchase College, SUNY
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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