Mark Zarcone

Energizer
DISC Type : I

Division Director at Social Security Administration

Columbia, Maryland, United States

Overview

Mark is a results-driven professional with 24 years of management experience, currently serving as a Center Director for the Social Security Administration. He has a proven track record of leading large-scale customer service operations and technology implementations across diverse industries. People who have worked with him describe him as collaborative, responsive, and a good people manager.

Outside of his government role, Mark is also a licensed real estate agent with Keller Williams in the Charlotte, North Carolina area. He appears to be active in his local community, including sponsoring prizes for neighborhood events.

He has successfully managed and negotiated with collective bargaining units, transforming them to compete with outsource service providers.

Personality Overview

Full Of Energy

Imaginative

Believer

They excel at seeing the bigger picture, and the long-term impact of their decisions.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Customer Service Ops
Has extensive experience developing customer care strategies and managing call centers for major brands like Scholastic, Comcast, and XM Satellite Radio.
Call Center Technology
He led a multi-million dollar initiative to replace the national 800 call center infrastructure for the Social Security Administration.
Charlotte Real Estate
Works as a real estate agent with Keller Williams in the Charlotte, NC area, indicating a strong interest in the local property market.

Media Appearances

Mark has no verified media appearances

Work History

8-2009
Division Director at Social Security Administration
8-2007 - 5-2009
Vice President Customer Service and Order Processing at Scholastic
6-2002 - 5-2007
Vice President of Customer Care Operations at XM Satellite Radio
5-1998 - 2-2002
Executive Director of Customer Service at Washington Gas
2-1995 - 5-1998
Director, Customer Service Operations at Comcast Corporation

Education

1999 - 2001
Bachelors of Science from Excelsior University
1978 - 1982
Political Science and Economics from Purchase College, SUNY

More Information

Social Presence :

Prographics :

Exp : 38 Location : Columbia, Maryland, United States Job Level : Mid-senior Designation : Division Director at Social Security Administration
URL has been copied!

Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Invite them for a lunch or a drink/coffee
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Mark

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Mark take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Mark

Personality Compatibility


Other Social Security Administration Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.