MARTHIELE MENDONÇA in

MARTHIELE MENDONÇA

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Ouvidoria | Canais estratégicos | Coordenadora de relacionamento at Getnet
📍 Porto Alegre, Rio Grande do Sul, Brazil

Marthiele is a customer experience leader with 18 years of expertise, currently serving as a Relationship Coordinator for Strategic Channels at Getnet. With an MBA from IERGS/UNIASSELVI, she specializes in transforming the customer journey. People often call her efficient, an excellent leader, and resilient.

She holds a professional certification in "Ouvidoria" (Ombudsman), highlighting a specialized skill in high-level complaint resolution.

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Experience
20 Years
Current Role
Ouvidoria | Canais estratégicos | Coordenadora de relacionamento
Location
Porto Alegre, Rio Grande do Sul, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics MARTHIELE cares about

Customer Journey Transformation
She is passionate about transforming the customer experience through an empathetic and human-centered journey within organizations.
Strategic Leadership
Focuses on inspiring leadership and strategic vision to drive team performance, manage KPIs, and achieve company goals.
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Career

Work history

9-2021
Ouvidoria | Canais estratégicos | Coordenadora de relacionamento
Getnet
3-2021 - 9-2021
Head de Customer Experience
Appmax
7-2020 - 3-2021
Coordenadora de Customer Experience
Appmax
5-2019 - 7-2020
Canais Digitais | Líder de atendimento ao cliente
Lojas Renner S.A.
8-2018 - 4-2019
Analista Ecommerce | Atendimento B2C
Ferramentas Gerais
In the press

Media appearances

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Education
2020 - 2020
Competências Profissionais
Pontifícia Universidade Católica do Rio Grande do Sul
2018 - 2019
Master of Business Administration - MBA
IERGS/UNIASSELVI
2018 - 2019
Master of Business Administration - MBA
IERGS/UNIASSELVI
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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