MARTHIELE MENDONÇA in

MARTHIELE MENDONÇA

Activist · DISC type Cd
Ouvidoria | Canais estratégicos | Coordenadora de relacionamento at Getnet
📍 Porto Alegre, Rio Grande do Sul, Brazil

Marthiele is a customer experience leader with 18 years of expertise, currently serving as a Relationship Coordinator for Strategic Channels at Getnet. With an MBA from IERGS/UNIASSELVI, she specializes in transforming the customer journey. People often call her efficient, an excellent leader, and resilient.

She holds a professional certification in "Ouvidoria" (Ombudsman), highlighting a specialized skill in high-level complaint resolution.

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Experience
20 Years
Current Role
Ouvidoria | Canais estratégicos | Coordenadora de relacionamento
Location
Porto Alegre, Rio Grande do Sul, Brazil
Personality Overview

How MARTHIELE shows up

Logical And Quick
Meticulous
Perfectionist

They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact.

Priorities

Topics MARTHIELE cares about

Customer Journey Transformation
She is passionate about transforming the customer experience through an empathetic and human-centered journey within organizations.
Strategic Leadership
Focuses on inspiring leadership and strategic vision to drive team performance, manage KPIs, and achieve company goals.
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Career

Work history

9-2021
Ouvidoria | Canais estratégicos | Coordenadora de relacionamento
Getnet
3-2021 - 9-2021
Head de Customer Experience
Appmax
7-2020 - 3-2021
Coordenadora de Customer Experience
Appmax
5-2019 - 7-2020
Canais Digitais | Líder de atendimento ao cliente
Lojas Renner S.A.
8-2018 - 4-2019
Analista Ecommerce | Atendimento B2C
Ferramentas Gerais
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2020 - 2020
Competências Profissionais
Pontifícia Universidade Católica do Rio Grande do Sul
2018 - 2019
Master of Business Administration - MBA
IERGS/UNIASSELVI
2018 - 2019
Master of Business Administration - MBA
IERGS/UNIASSELVI
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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