Marty Ulrich in

Marty Ulrich

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ET Director - Contact Center Operations Solutions at State Farm
📍 Mesa, Arizona, United States

Marty is a technology leader with over 20 years of experience, currently serving as an ET Director at State Farm, where he focuses on contact center operations. A graduate of the University of Arizona, he specializes in CRM, DevOps, and cloud-based solutions. Colleagues describe him as an inspiring leader, great coach, and talented director.

Interesting fact: One colleague has worked with him for over 15 years across two different companies, highlighting his consistent leadership and vision.

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Experience
15 Years
Current Role
ET Director - Contact Center Operations Solutions
Job Level
Mid-senior
Location
Mesa, Arizona, United States
Personality Overview

How Marty shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Marty cares about

Contact Center Modernization
His current role involves transforming contact center efficiency at State Farm using technology, data, and AI to unify the user experience and reduce costs.
Enterprise CRM
He has over 15 years of experience with CRM technologies like Salesforce and MS Dynamics, and previously led the Enterprise CRM division at State Farm.
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Career

Work history

9-2021
ET Director - Contact Center Operations Solutions
State Farm
4-2018 - 9-2021
Director of Enterprise CRM/ Service
State Farm
10-2017 - 3-2018
Technology Director QA and Devops
International Cruise & Excursions, Inc. (ICE)
2-2017 - 10-2017
Director of DevOps/ Cloud Practice
Scientific Technologies Corporation
2-2015 - 1-2017
Director Of Development
Scientific Technologies Corporation
In the press

Media appearances

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Education
1987 - 1991
BS
University of Arizona
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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