Mary Santos

Examiner
DISC Type : cs

Account Manager, West Coast at Solabia USA, Inc.

Irvine, California, United States

Overview

Mary Santos is a goal-oriented Account Manager for the West Coast at Solabia USA, applying her background in R&D chemistry to support clients with innovative cosmetic ingredients. A graduate of California State University, Fullerton, colleagues describe her as talented, hardworking, and reliable. She also holds certifications in Google Analytics and Power BI.

Passionate about enhancing well-being through beauty, Mary is dedicated to staying at the forefront of personal care trends. She actively engages with the industry, attending events like the Society of Cosmetic Chemists Supplier’s Day, and is committed to promoting high-quality products that make a positive impact.

Mary uniquely combines her hands-on experience as an R&D chemist with modern data analysis skills from her Power BI and Google Analytics certifications.

Personality Overview

Tough To Convince

Late Adopter

Overcautious

They tend to be clear about their needs and limitations and are unlikely to promise too much.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Cosmetic Ingredients
Her role at Solabia involves managing and supporting customers with innovative ingredient solutions from concept development to product launch.
Personal Care Formulation
Her background as an R&D Assistant Chemist involved developing new formulations and improving existing ones, giving her deep technical knowledge.
Beauty Industry Trends
She is committed to staying current with cutting-edge technologies and industry trends, as stated in her professional summary and interest in SEPHORA.

Media Appearances

Mary has no verified media appearances

Work History

8-2021
Account Manager, West Coast at Solabia USA, Inc.
8-2019 - 7-2021
R&D Assistant Chemist at Earth Friendly Products
4-2016 - 7-2019
R&D Lab Tech at SKINN

Education

Bachelor of Arts - BA from California State University, Fullerton
Associate of Arts and Sciences - AAS from Santiago Canyon College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Irvine, California, United States Job Level : Middle Designation : Account Manager, West Coast at Solabia USA, Inc.
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Insights For Selling To Mary

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mary is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Mary

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Mary move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Mary take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Mary

Personality Compatibility


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