Matt Klein

Captain
DISC Type : DS

Senior Director of Ecommerce at Dayglow

Cleveland, Ohio, United States

Overview

Matt is the Senior Director of eCommerce at Dayglow, specializing in scaling DTC and marketplace channels to over $80M using AI-led strategies. He has a Master of Philosophy from CUNY and is a member of American Mensa, driving significant profitability gains throughout his career.

Colleagues describe him as smart, organized, and a pleasure to have in the office, noting he goes above and beyond original goals. He actively uses his network to support others, showing a commitment to helping fellow professionals advance in their careers.

He once spearheaded the launch and commercialization of an AI‑powered audiobook platform that could create multi-voice narrations from manuscripts.

Personality Overview

Dynamic But Sincere

Output-Driven

Consummate Professional

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

AI in Ecommerce
He built an in-house AI content engine to refresh product pages and spearheaded an AI-powered audiobook platform, focusing on using AI for profitable scale and conversion lifts.
Omnichannel Scaling
He has a strong track record of growing DTC and marketplace channels like Amazon, Walmart, and Wayfair to over $80M and has increased profitability by as much as 400%.
Ecommerce Replatforming
He led a transformative project to migrate an entire ecommerce operation from BigCommerce to Shopify Plus, including over 1, 700 SKUs, subscriptions, and all historical data.

Media Appearances

Matt has no verified media appearances

Work History

4-2025
Senior Director of Ecommerce at Dayglow
1-2025 - 4-2025
Ecommerce Strategist at Futuri
3-2024 - 11-2024
Director of Direct to Consumer at Crazy Cups
2-2023 - 2-2024
Vice President of Ecommerce Sales at Teamson
10-2020 - 7-2022
Vice President of Ecommerce at Waxman Consumer Products

Education

2003 - 2005
Master of Philosophy - MPhil from The Graduate Center, City University of New York
2003 - 2005
Master of Arts - MA from Hunter College

More Information

Social Presence :

Prographics :

Exp : 4 Location : Cleveland, Ohio, United States Job Level : Senior Designation : Senior Director of Ecommerce at Dayglow
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Focus on the results that your product produces, expect some strategic questions in return
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Matt

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Matt take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Matt

Personality Compatibility


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