Matt Leopold πŸ’Ž

Initiator
DISC Type : Di

Vice President of Customer Success at GCG - We Make Connections Possible!

Greater Philadelphia, United States

Overview

Matt is the Managing Director of Strategy & Execution at Gigahaw, specializing in customer experience and digital commerce growth. He has a history of leading major digital transformations at companies like Essity and TE Connectivity. He holds a BS in Commerce & Engineering from Drexel University.

Outside of his professional roles, Matt shows a keen interest in unconventional marketing strategies, as seen in his analysis of The Grateful Dead. He also engages with topics like the real-world impact of AI on productivity and supports companies in the organic food space.

Unique fact: He authored a case study, "The Grateful Dead Marketing Channels for a Service Case Study, " exploring the bands innovative business approach.

Personality Overview

Confident

Impact-Oriented

Conviction Driven

They respond well to objective pitches but also attach some value to relationships.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Customer Experience
He is passionate about driving customer experience excellence and optimizing customer journeys, a core theme throughout his career at Gigahaw, GCG, and Essity.
E-commerce Growth
He has a proven track record of accelerating digital commerce, having been responsible for over $877 million in e-commerce revenue during his tenure at Essity.
AI & Productivity
He recently shared a Harvard Business Review article on how AI is increasing workloads, showing an interest in the practical application and human side of technology.

Media Appearances

Matt has no verified media appearances

Work History

1-2024 - 10-2024
Vice President of Customer Success at GCG - We Make Connections Possible!
9-2023
Managing Director, Strategy & Execution at Gigahaw LLC
9-2023
Expert at GLG
9-2012 - 8-2023
Director, E-Business / Digital Marketing / E-Commerce at Essity
2009 - 2012
Director, Customer Experience, Global eBusiness at TE Connectivity (formerly Tyco Electronics)

Education

1981 - 1986
BS Commerce & Engineering from Drexel University
Masters from School of Hard Knocks

More Information

Social Presence :

Prographics :

Exp : 39 Location : Greater Philadelphia, United States Job Level : Mid-senior Designation : Vice President of Customer Success at GCG - We Make Connections Possible!
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Look like someone who is on top of their game
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Matt

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Matt take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Matt

Personality Compatibility


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