Matthew McCollum

Enthusiast
DISC Type : i

Senior Manager, Customer Experience at Opendoor

Phoenix, Arizona, United States

Overview

Matthew has no verified overview

Personality Overview

Story Driven

Non-Confrontational

Consensus Focused

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Matthew has no verified topics they care about

Media Appearances

Matthew has no verified media appearances

Work History

11-2024
Senior Manager, Customer Experience at Opendoor
5-2021 - 11-2024
Senior Manager, Transaction Management at Opendoor
8-2019 - 5-2021
Consumer Experience Manager at Opendoor
5-2018 - 8-2019
Closing Manager, Manager at Opendoor
2-2017 - 5-2018
Closing Manager at Opendoor

Education

2013 - 2015
Master of Science in Psychology from Grand Canyon University
2007 - 2010
Bachelor of Arts in Psychology from Arizona State University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Phoenix, Arizona, United States Job Level : Middle Designation : Senior Manager, Customer Experience at Opendoor
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Speak from experience about success that the product has seen with other customers
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Matthew

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Matthew take some risk or not?

  • They can take some low-probability risks if needed.

You And Matthew

Personality Compatibility


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