Maurice Jenkins, IAP, C.M.

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Chief Innovation Officer at Miami International Airport

Miami, Florida, United States

Overview

Maurice Jenkins is the Chief Innovation Officer at Miami-Dade Countys Aviation Department, with over 30 years of experience in IT and telecommunications. A graduate of the University of Miami, he is a recognized leader in airport technology, driving strategic growth and innovation. People often describe him as a visionary, knowledgeable, and professional leader.

He maintains a strong connection to his alma mater, the University of Miami, evident from his social media engagement. He celebrates milestones with former college football teammates, showing a lasting appreciation for the relationships built during his university years. This connection suggests a passion for college sports and enduring personal networks.

In 2023, Airports Council International (ACI) World named him the winner of the Best Airport Innovation Leader Award, recognizing his global impact on airport technology.

Personality Overview

ROI Driven

Friendly But Slow

Requires Proof

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Airport Innovation
As Chief Innovation Officer, he leads the integration of technologies like biometrics, virtual queuing, and AI-powered holograms to enhance passenger experience at Miami International Airport.
Future of Aviation
He is a frequent speaker at global conferences, such as the World Aviation Festival, discussing the future of air transport, smart airports, and digital transformation.
Airport IT Standards
He has served as Chairman for IT committees for both the Florida Airports Council and Airports Council International (ACI), setting technology policies and standards for the industry.

Media Appearances

Meet Maurice Jenkins, Chief Innovation and Customer Experience Officer at Miami International Airport. Featured in YouTube

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Miami International Airport CIO video interview – joining the pioneering FTE Smart Ramp program. Featured in Future Travel Experience

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Maurice Jenkins Miami International Airport Interview. Featured in International Airport Review

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Work History

9-2022
Chief Innovation Officer at Miami International Airport
Director, Information Systems and Telecommunications at Miami-Dade County
11-1988 - 10-2022
Director Information Systems and Telecommunications at Miami Dade County , Aviation Department

Education

1983 - 1987
BBA from University of Miami Herbert Business School
2014 - 2016
International Airport Professional from Airports Council International

More Information

Social Presence :

Prographics :

Exp : 37 Location : Miami, Florida, United States Job Level : Leadership Designation : Chief Innovation Officer at Miami International Airport
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Insights For Selling To Maurice

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maurice is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Maurice

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Maurice move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Maurice take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Maurice

Personality Compatibility


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