Max Braga in

Max Braga

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Head of CX and Ombudsman at Crypto.com
📍 São Paulo, São Paulo, Brazil

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
14 Years
Current Role
Head of CX and Ombudsman
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Max shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Max cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

5-2022
Head of CX and Ombudsman
Crypto.com
10-2021 - 5-2022
Head of New Revenues Brazil, Director
Kavak.com
5-2021 - 10-2021
Head of Customer Engagement Brazil
Kavak.com
10-2020 - 5-2021
Head of Inside Sales and Customer Experience Brazil
Kavak.com
8-2017 - 7-2020
Head of Ombudsman
Nubank
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2020 - 2022
Master of Business Administration - MBA
USP - Universidade de São Paulo
2014 - 2015
Master of Business Administration (MBA)
ESAMC
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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