Megan Lin Gibbons

Questioner
DISC Type : c

Head of Customer Success & Solutions at Ramp

Denver, Colorado, United States

Overview

Megan is a Go-to-Market leader at Ramp, where she heads the Customer Success and Solutions teams. Her experience includes scaling teams at Twilio and Dropbox, and she holds an M. S. from Stanford University. Colleagues describe her as sharp, organized, and a strong communicator.

Megan is a passionate advocate for diversity in the technology industry. She was the founding co-chair for Twilios Women in Solutions Engineering (WISE) group and has participated as a panelist discussing the challenges and opportunities for women pursuing careers in tech.

She co-authored a guide on digital transformation, detailing how businesses can go paperless by integrating Dropbox and DocuSign.

Personality Overview

Not Easily Convinced

Value Seeker

Cautious & Analytical

They are more likely than others to negotiate on pricing and terms.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

AI in Finance
Moderated a panel at OnRamp in San Francisco on how AI and automation are redefining finance work at leading tech companies like Airbnb and Notion.
Scaling GTM Teams
Leads Customer Success and Solutions at Ramp and has built teams from scratch at three companies, with a focus on PreSales operations and sales engineering.
Women in Technology
Actively promotes diversity by co-founding Twilio's Women in Solutions Engineering (WISE) and speaking on panels about advancing women in tech.

Media Appearances

Megan has no verified media appearances

Work History

3-2025
Head of Customer Success & Solutions at Ramp
8-2024 - 3-2025
Sr. Director, Head of Solutions at Ramp
8-2023 - 8-2024
Director, Head of Solutions at Ramp
7-2021 - 8-2023
Founding Co-Chair Twilio Women in Solutions Engineering (WISE) at Twilio
3-2020 - 8-2023
Director of Programs & Operations, Solutions Engineering at Twilio

Education

2011 - 2013
M.S. from Stanford University
2007 - 2011
B. Sc from Brown University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Denver, Colorado, United States Job Level : Mid-senior Designation : Head of Customer Success & Solutions at Ramp
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Insights For Selling To Megan

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Megan is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Megan

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Megan move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Megan take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Megan

Personality Compatibility


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