Megan Luke in

Megan Luke

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EVP Chief Operating Officer at PNC
📍 Canonsburg, Pennsylvania, United States

Megan Luke is the Executive Vice President and Chief Operating Officer of Retail Distribution and Sales Management at PNC Bank. She leads sales and service strategy for PNCs branches, digital channels, and customer care centers, focusing on balancing customer experience with operational risk mitigation. She attended the CBA Executive Banking School.

Outside of her primary role, Megan is deeply invested in community and internal advocacy. She serves as a board member for the Urban League of Greater Pittsburgh and is the local sponsor for PNCs Pittsburgh Proud (LGBTQ+) Employee Business Resource Group, actively championing diversity and inclusion initiatives.

Unique Fact: Megan chairs the Branch Banking and Operations Committee for the Consumer Bankers Association.

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Current Role
EVP Chief Operating Officer
Location
Canonsburg, Pennsylvania, United States
Personality Overview

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Priorities

Topics Megan cares about

Operational Excellence
Chairs the Consumer Bankers Association's committee on Branch Banking and Operations, focusing on driving excellence and innovation across the industry.
Customer Obsession
Leads strategy for PNC's customer care centers and is focused on client obsession and problem resolution to enhance the customer experience.
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Career

Work history

2-2021
EVP Chief Operating Officer
PNC
2-2018
SVP Retail Distribution Sales/Service & Operations Director
PNC
1-2016
SVP Retail Distribution Operations Director
PNC
12-2012 - 1-2016
SVP Escalated Services Division Leader
PNC
1-2008 - 12-2012
SVP Area Market Operations Manager
PNC
In the press

Media appearances

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Education
2015 - 2017
Graduate School of Banking
CBA Executive Banking School
Education details unavailable
Chartiers Houston High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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