Megan Luke

Evaluator
DISC Type : cds

EVP Chief Operating Officer at PNC

Canonsburg, Pennsylvania, United States

Overview

Megan Luke is the Executive Vice President and Chief Operating Officer of Retail Distribution and Sales Management at PNC Bank. She leads sales and service strategy for PNCs branches, digital channels, and customer care centers, focusing on balancing customer experience with operational risk mitigation. She attended the CBA Executive Banking School.

Outside of her primary role, Megan is deeply invested in community and internal advocacy. She serves as a board member for the Urban League of Greater Pittsburgh and is the local sponsor for PNCs Pittsburgh Proud (LGBTQ+) Employee Business Resource Group, actively championing diversity and inclusion initiatives.

Unique Fact: Megan chairs the Branch Banking and Operations Committee for the Consumer Bankers Association.

Personality Overview

Quality Focused

Fast But Analytical

Hard To Convince

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Operational Excellence
Chairs the Consumer Bankers Association's committee on Branch Banking and Operations, focusing on driving excellence and innovation across the industry.
Customer Obsession
Leads strategy for PNC's customer care centers and is focused on client obsession and problem resolution to enhance the customer experience.
Diversity & Inclusion
Leads PNC's Sales, Service and Operations Diversity and Inclusion Council and is the local sponsor for the PNC's Pittsburgh Proud (LGBTQ+) Employee Business Resource Group.

Media Appearances

Megan has no verified media appearances

Work History

2-2021
EVP Chief Operating Officer at PNC
2-2018
SVP Retail Distribution Sales/Service & Operations Director at PNC
1-2016
SVP Retail Distribution Operations Director at PNC
12-2012 - 1-2016
SVP Escalated Services Division Leader at PNC
1-2008 - 12-2012
SVP Area Market Operations Manager at PNC

Education

2015 - 2017
Graduate School of Banking from CBA Executive Banking School
Education details unavailable from Chartiers Houston High School

More Information

Social Presence :

Prographics :

Exp : N/A Location : Canonsburg, Pennsylvania, United States Job Level : N/A Designation : EVP Chief Operating Officer at PNC
URL has been copied!

Insights For Selling To Megan

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Megan is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Megan

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Megan move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Megan take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Megan

Personality Compatibility


Other PNC Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.