Megan Sommer

Commander
DISC Type : D

Senior Customer Success Consultant at Intradiem

Parkston, South Dakota, United States

Overview

Megan is an experienced Senior Customer Success Consultant at Intradiem, specializing in process improvement, client implementations, and project management. She holds a Certified Customer Success Manager (CCSM) Level 1 certification and an Associates degree in Business Administration and Management from Southeast Tech.

She is a strong advocate for her team and company, frequently sharing hiring opportunities and encouraging professionals to join her at Intradiem.

She recently became a Certified Customer Success Manager (CCSM) Level 1 through SuccessHACKER.

Personality Overview

Very Quick

Decisive

Risk-Taker

They do not care very much about building rapport or relationships.  They prefer to move quickly, and expect the same from others. They put a lot of effort into ensuring personal success.

Topics They Care About

Customer Success
Her entire role is focused on this, and she recently obtained a Certified Customer Success Manager (CCSM) Level 1 certification to deepen her expertise.
Client Implementation
A core skill mentioned in her background, with specific experience in assisting clients with data conversion and software implementation from previous roles.
Team Growth
Actively involved in recruitment for her team at Intradiem, publicly posting about open roles and encouraging people to apply to work with her.

Media Appearances

Megan has no verified media appearances

Work History

1-2024
Senior Customer Success Consultant at Intradiem
9-2021 - 1-2024
Customer Success Consultant at Intradiem
6-2012 - 9-2021
Project snd Conversion Specialist at Innovative Systems LLC

Education

2017 - 2018
Associate of Arts and Sciences (AAS) from Southeast Tech

More Information

Social Presence :

Prographics :

Exp : 13 Location : Parkston, South Dakota, United States Job Level : Mid-senior Designation : Senior Customer Success Consultant at Intradiem
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Insights For Selling To Megan

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Make sure that you circle back fast on any action items, it wins their trust
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t take too much time in sending them information if they ask for any
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Megan is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Megan

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Megan move?

  • If convinced, they can reach decisions quite fast.
  • Can Megan take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Megan

Personality Compatibility


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