Melanie Roller in

Melanie Roller

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Head of Customer Protection, Retail Bank at Capital One
📍 McLean, Virginia, United States

Melanie Roller is the SVP and Head of Customer Protection for the Retail Bank at Capital One, where she leads fraud defense strategies. A former Partner at McKinsey & Company, she specialized in serving clients in the aerospace and defense sectors. She holds degrees from Duke University and the University of Southern California.

She has co-authored multiple publications on strategy and operations, including topics like digitization and supply chain management within the aerospace and defense industry.

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Experience
21 Years
Current Role
Head of Customer Protection, Retail Bank
Job Level
Mid-senior
Location
McLean, Virginia, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Melanie cares about

Fraud Prevention
Leads the Retail Bank's defenses against external and internal fraud, a key focus of her current senior leadership role at Capital One.
Aerospace & Defense
As a former Partner at McKinsey, she specialized in this sector and co-authored several industry-specific articles on strategy and operational improvements.
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Career

Work history

3-2024
Head of Customer Protection, Retail Bank
Capital One
6-2022 - 3-2024
Channels Strategy & Experience
Capital One
10-2019 - 6-2022
Fraud Strategy & Analysis
Capital One
1-2018 - 10-2019
Partner
McKinsey & Company
1-2015 - 12-2017
Associate Partner, Engagement Manager
McKinsey & Company
In the press

Media appearances

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Education
BS
Duke University
MS
University of Southern California
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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