Melissa Archambault

Visionary
DISC Type : Ds

Executive Director, Customer Experience Advocacy & Strategy at CVS Health at CVS Health

New York City Metropolitan Area, United States

Overview

Melissa has no verified overview

Personality Overview

Direct & Assertive

Objective Evaluator

Fast But Thoughtful

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Melissa has no verified topics they care about

Media Appearances

Melissa has no verified media appearances

Work History

12-2021
Executive Director, Customer Experience Advocacy & Strategy at CVS Health at CVS Health
6-2020 - 12-2021
Director Professional Services (Strategic and Customer Success) at Medallia
9-2019 - 6-2020
Director, Customer Experience Embdedded Expert at Medallia at Medallia
12-2017 - 9-2019
Director, Digital Channel Engagement at National Grid
12-2017 - 9-2019
Director, Digital Governance and Performance at National Grid

Education

1993 - 1995
B.A. from LIU Post
Bachelor's degree from Long Island University

More Information

Social Presence :

Prographics :

Exp : 10 Location : New York City Metropolitan Area, United States Job Level : Senior Designation : Executive Director, Customer Experience Advocacy & Strategy at CVS Health at CVS Health
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Insights For Selling To Melissa

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • During followups, use phone or text if needed, they should be fine
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melissa is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Melissa

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Melissa move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Melissa take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Melissa

Personality Compatibility


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