Melissa Caperton in

Melissa Caperton

Critic · DISC type C
Director Physician Coding at Baptist Health
📍 Metro Jacksonville, United States

Melissa Caperton is a healthcare operations and coding director with 30 years of experience, holding a Doctorate in Health Administration. She specializes in quality improvement, reimbursement, and leading organizations through CMS quality programs like MIPS and QPP. Her expertise lies in enhancing departmental performance through technology, process optimization, and robust educational programs.

Outside of her professional life, Melissa is passionate about giving back to the community. She is involved in church mission trips with her husband, Carlos, to support pastors and their ministries. She actively champions and encourages support for local organizations like the Amanda Ranch, which provides refuge for families to heal.

Unique fact: Melissa was named the AAPC Member of the Year in 2014, an award based on nominations from peers and employers for outstanding professional contributions.

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Experience
28 Years
Current Role
Director Physician Coding
Job Level
Mid-senior
Location
Metro Jacksonville, United States
Personality Overview

How Melissa shows up

Objective Thinker
Precise
Critic

It is very likely that they will negotiate pricing or other important terms. They like to take decisions independently and do not seek others' support often. They prefer to analyze logically and value objective facts over emotions.

Priorities

Topics Melissa cares about

Value-Based Funding
She has a proven track record of leading organizations through the adoption of value-based funding, contributing to $6M in quality-based revenue in a previous role.
Healthcare Quality Improvement
A key focus of her career has been establishing robust quality improvement functions and ensuring compliance and success with CMS programs like MIPS, QPP, and PQRS.
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Career

Work history

12-2021
Director Physician Coding
Baptist Health
5-2012 - 5-2020
Adjunct Online Instructor
Ultimate Medical Academy
4-2011 - 4-2012
Chair - AAPCCA Board of Directors
American Academy of Professional Coders
3-1999 - 12-2011
Manager of Reimbursement and Education
University of Florida Jacksonville Physicians, Inc.
7-1998 - 3-1999
Education Specialist
University of Florida Jacksonville Physicians, Inc.
In the press

Media appearances

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Education
2021 - 2025
Doctor of Health Administration
Northcentral University
Masters of Arts
Webster University
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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