Melwyn D

Observer
DISC Type : ic

Customer Digital Experience at Citroën India

Jacksonville, Florida, United States

Overview

Melwyn is a digital, CRM, and customer experience (CX) professional with a strong background in the automotive industry. His career includes roles focused on customer digital experience and digital transformation at major companies like Citroën India, Daimler, and Renault.

He has a pronounced focus on the practical application of technology, particularly in leveraging AI to deliver measurable impact and return on investment in customer experience.

Personality Overview

Example Seeker

Curious

Value Driven

They ask a lot of questions and rely heavily on information and collaterals.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

AI in CX
He consistently shares content about the measurable impact of AI on customer experience, focusing on ROI and the strategic adoption of human-AI models.
Digital Transformation
His previous role as Manager of Digital Transformation at Daimler India and his current focus on digital experience underscore his expertise in this area.
CRM & Marketing Automation
His career foundation includes roles as a Senior Executive in C. R. M and Marketing Automation, which is a core part of his professional headline.

Media Appearances

Melwyn has no verified media appearances

Work History

4-2020 - 4-2023
Customer Digital Experience at Citroën India
10-2018 - 4-2020
Manager Digital Transformation at Daimler india commercial vehicle
8-2016 - 9-2018
Senior Executive - Lead Management at Renault India
8-2015 - 7-2016
Program Associate – Demand Generation at Frost & Sullivan
10-2012 - 8-2015
Senior Executive - C.R.M and Marketing Automation at Frost & Sullivan

Education

Education details unavailable from Vikaasa, Madurai

More Information

Social Presence :

Prographics :

Exp : 10 Location : Jacksonville, Florida, United States Job Level : N/A Designation : Customer Digital Experience at Citroën India
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Insights For Selling To Melwyn

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Share testimonials from known people and give multiple examples of product value
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melwyn is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Melwyn

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Melwyn move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Melwyn take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Melwyn

Personality Compatibility


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