Melwyn is a digital, CRM, and customer experience (CX) professional with a strong background in the automotive industry. His career includes roles focused on customer digital experience and digital transformation at major companies like Citroën India, Daimler, and Renault.
He has a pronounced focus on the practical application of technology, particularly in leveraging AI to deliver measurable impact and return on investment in customer experience.
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Experience
10 Years
Current Role
Customer Digital Experience
Location
Jacksonville, Florida, United States
Personality Overview
How Melwyn shows up
Example Seeker
Curious
Value Driven
They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.
Priorities
Topics Melwyn cares about
AI in CX
He consistently shares content about the measurable impact of AI on customer experience, focusing on ROI and the strategic adoption of human-AI models.
Digital Transformation
His previous role as Manager of Digital Transformation at Daimler India and his current focus on digital experience underscore his expertise in this area.
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Career
Work history
4-2020 - 4-2023
Customer Digital Experience
Citroën India
10-2018 - 4-2020
Manager Digital Transformation
Daimler india commercial vehicle
8-2016 - 9-2018
Senior Executive - Lead Management
Renault India
8-2015 - 7-2016
Program Associate – Demand Generation
Frost & Sullivan
10-2012 - 8-2015
Senior Executive - C.R.M and Marketing Automation
Frost & Sullivan
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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