Mercy Samson in

Mercy Samson

Evaluator · DISC type Csd
Customer Service Manager at Arlec Australia Pty Ltd
📍 Greater Melbourne Area, Australia

Mercy is a dedicated Customer Service Manager at Arlec Australia, leveraging a strong background in data analytics and business strategy. Educated at La Trobe and RMIT universities, she has demonstrated a clear career progression entirely within her current company, growing from a representative to a leadership role overseeing customer support.

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Experience
12 Years
Current Role
Customer Service Manager
Job Level
Middle
Location
Greater Melbourne Area, Australia
Personality Overview

How Mercy shows up

Hard To Convince
Fast But Analytical
Quality Focused

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Priorities

Topics Mercy cares about

Data Analytics
Her Master of Business Analytics and professional headline indicate a strong focus on using data to inform business strategy.
Customer Experience
Her entire career progression at Arlec Australia has been within customer service, culminating in her current manager role.
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Career

Work history

3-2025
Customer Service Manager
Arlec Australia Pty Ltd
10-2021 - 11-2025
Customer Support Supervisor
Arlec Australia Pty Ltd
2-2020 - 10-2021
Customer Service Team Leader
Arlec Australia Pty Ltd
3-2016 - 3-2020
Customer Service Representative
Arlec Australia Pty Ltd
9-2015 - 2-2016
Customer Service Representative
Serco
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master of Business Analytics
La Trobe University
2009 - 2014
Bachelor of Electrical Engineering (Honours) & Management (Business)
RMIT University
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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