Mercy Samson

Evaluator
DISC Type : Csd

Customer Service Manager at Arlec Australia Pty Ltd

Greater Melbourne Area, Australia

Overview

Mercy is a dedicated Customer Service Manager at Arlec Australia, leveraging a strong background in data analytics and business strategy. Educated at La Trobe and RMIT universities, she has demonstrated a clear career progression entirely within her current company, growing from a representative to a leadership role overseeing customer support.

Personality Overview

Hard To Convince

Fast But Analytical

Quality Focused

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Data Analytics
Her Master of Business Analytics and professional headline indicate a strong focus on using data to inform business strategy.
Customer Experience
Her entire career progression at Arlec Australia has been within customer service, culminating in her current manager role.
Business Strategy
This is a core component of her professional headline and is supported by her advanced degree in business analytics.

Media Appearances

Mercy has no verified media appearances

Work History

3-2025
Customer Service Manager at Arlec Australia Pty Ltd
10-2021 - 11-2025
Customer Support Supervisor at Arlec Australia Pty Ltd
2-2020 - 10-2021
Customer Service Team Leader at Arlec Australia Pty Ltd
3-2016 - 3-2020
Customer Service Representative at Arlec Australia Pty Ltd
9-2015 - 2-2016
Customer Service Representative at Serco

Education

Master of Business Analytics from La Trobe University
2009 - 2014
Bachelor of Electrical Engineering (Honours) & Management (Business) from RMIT University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Greater Melbourne Area, Australia Job Level : Middle Designation : Customer Service Manager at Arlec Australia Pty Ltd
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Insights For Selling To Mercy

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mercy is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Mercy

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Mercy move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Mercy take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Mercy

Personality Compatibility


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