Meredith Molloy in

Meredith Molloy

Commander · DISC type D
Senior Director, Customer Experience at Ritual
📍 Boston, Massachusetts, United States

Meredith is a passionate customer-centric leader and the Director of Customer Experience at Ritual. A graduate of the University of Massachusetts Amherst, she specializes in building and executing best-in-class customer experiences and fostering customer-aware cultures. Colleagues describe her as efficient, dedicated, and a powerhouse of knowledge.

Outside of her professional life, Meredith is interested in community engagement, evidenced by her involvement with the Junior League of Boston. During college, she was active in the student-run television station and served as a teaching assistant for a broadcast journalism class, showing an early interest in communications.

Her journey to Ritual began as a customer when she started using their prenatal vitamins after her second positive pregnancy test.

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Experience
21 Years
Current Role
Senior Director, Customer Experience
Job Level
Senior
Location
Boston, Massachusetts, United States
Personality Overview

How Meredith shows up

Very Quick
Impact-Driven
Candid & Clear

They do not care very much about building rapport or relationships. They are less concerned about the product and more about its potential impact. They respond better to strong and respectful interactions.

Priorities

Topics Meredith cares about

Customer Experience Strategy
Her entire career, including roles at Ritual, Toast, and Purple Carrot, has focused on creating and executing top-tier customer experience and success strategies.
Empowering Frontline Teams
She is a firm believer in empowering frontline employees to positively impact the company's bottom line, a core philosophy mentioned in her professional summary.
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Career

Work history

3-2025
Senior Director, Customer Experience
Ritual
3-2022 - 3-2025
Director, Customer Experience
Ritual
1-2020 - 3-2022
Senior Manager, Customer Care
Toast, Inc.
9-2019 - 1-2020
Director of Customer Success
Delegate
7-2019 - 9-2019
Director, Customer Experience
Purple Carrot
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2008
Bachelor of Science - BS
University of Massachusetts Amherst
2000 - 2004
Education details unavailable
Pingree School
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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