Meredith Molloy in

Meredith Molloy

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Senior Director, Customer Experience at Ritual
📍 Boston, Massachusetts, United States

Meredith is a passionate customer-centric leader and the Director of Customer Experience at Ritual. A graduate of the University of Massachusetts Amherst, she specializes in building and executing best-in-class customer experiences and fostering customer-aware cultures. Colleagues describe her as efficient, dedicated, and a powerhouse of knowledge.

Outside of her professional life, Meredith is interested in community engagement, evidenced by her involvement with the Junior League of Boston. During college, she was active in the student-run television station and served as a teaching assistant for a broadcast journalism class, showing an early interest in communications.

Her journey to Ritual began as a customer when she started using their prenatal vitamins after her second positive pregnancy test.

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Experience
21 Years
Current Role
Senior Director, Customer Experience
Job Level
Senior
Location
Boston, Massachusetts, United States
Personality Overview

How Meredith shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Meredith cares about

Customer Experience Strategy
Her entire career, including roles at Ritual, Toast, and Purple Carrot, has focused on creating and executing top-tier customer experience and success strategies.
Empowering Frontline Teams
She is a firm believer in empowering frontline employees to positively impact the company's bottom line, a core philosophy mentioned in her professional summary.
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Career

Work history

3-2025
Senior Director, Customer Experience
Ritual
3-2022 - 3-2025
Director, Customer Experience
Ritual
1-2020 - 3-2022
Senior Manager, Customer Care
Toast, Inc.
9-2019 - 1-2020
Director of Customer Success
Delegate
7-2019 - 9-2019
Director, Customer Experience
Purple Carrot
In the press

Media appearances

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Education
2004 - 2008
Bachelor of Science - BS
University of Massachusetts Amherst
2000 - 2004
Education details unavailable
Pingree School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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