Merissa Jones

Doer
DISC Type : sd

Head of Customer Experience at birddogs

San Diego, California, United States

Overview

Merissa has no verified overview

Personality Overview

Results Focused

Fast-paced

Deliberate Doer

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Merissa has no verified topics they care about

Media Appearances

Merissa has no verified media appearances

Work History

6-2025
Head of Customer Experience at birddogs
3-2024
Voice of Customer & Customer Experience Consultant at MJ CX & VOC Consultancy
7-2022 - 11-2023
Director of Voice of Customer at MUD\WTR
4-2021 - 11-2023
Customer Experience Director at MUD\WTR
5-2020 - 4-2021
Customer Experience Manager at MUD\WTR

Education

Merissa has no verified education history

More Information

Social Presence :

Prographics :

Exp : 13 Location : San Diego, California, United States Job Level : Mid-senior Designation : Head of Customer Experience at birddogs
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Insights For Selling To Merissa

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Merissa is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Merissa

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Merissa move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Merissa take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Merissa

Personality Compatibility


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