Merrick Huang

Observer
DISC Type : ic

VP Global Customer Experience at StreamSets Inc.

San Francisco, California, United States

Overview

Merrick Huang is the VP of Global Customer Experience at StreamSets, leading customer success, education, and technical support. A University of California, Berkeley alumnus, he has a strong track record of managing and building global support teams for technology companies like Couchbase and Proofpoint.

While at UC Berkeley, Merrick was a member of the Asian Business Association, an organization focused on professional growth and community service. This suggests an early and continued interest in networking and professional development outside of his direct responsibilities.

Unique fact: He successfully rebuilt a technical support team from the ground up by fostering a culture of high expectations and mentoring contributors.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince.

Topics They Care About

Global Customer Success
His current role is centered on leading the global customer success, education services, and technical support delivery for StreamSets.
Building Support Teams
Has direct experience rebuilding a support team from scratch by establishing a strong culture and mentoring high-potential team members.
Technical Support Leadership
His career progression from manager to director to VP highlights a deep expertise in leading and scaling technical support organizations.

Media Appearances

Merrick has no verified media appearances

Work History

2-2022
VP Global Customer Experience at StreamSets Inc.
1-2020 - 1-2022
VP Global Support at StreamSets Inc.
10-2018 - 1-2020
Director of Support at StreamSets Inc.
9-2015 - 9-2018
Technical Support Manager at Couchbase
12-2014 - 9-2015
Technical Support Manager at Proofpoint

Education

1996 - 2000
BA from University of California, Berkeley

More Information

Social Presence :

Prographics :

Exp : 19 Location : San Francisco, California, United States Job Level : Senior Designation : VP Global Customer Experience at StreamSets Inc.
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Insights For Selling To Merrick

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Invite them for a social do but don’t rely solely on the relationship
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Merrick is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Merrick

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Merrick move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Merrick take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Merrick

Personality Compatibility


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