Micaela is a Customer Experience Analyst at Federada Salud, specializing in human-centered design and UX research to enhance the customer lifecycle. Her background in the health services sector, combined with a unique degree in Speech-Language Pathology from the Universidad Nacional de Rosario, gives her a distinct, empathy-driven approach to understanding the stories behind data.
She is passionate about digital communication and content strategy, having worked as a freelance community manager for brands in health, fashion, and sports. Micaela actively shares her professional insights and learnings from books and podcasts with her network, fostering a community around the world of customer experience.
Her academic background in Speech-Language Pathology provides a unique foundation for her work in CX, focusing on communication and human connection.
Read the full overview →They like to be in a position where they can control the conversation and terms. More than the product, they care about the effectiveness of the product. They are very proud of what they do.
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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