Micaela Di Pierro

Judge
DISC Type : Dc

Customer Experience Analyst en Federada Salud.- at Federada Salud

Rosario, Santa Fe, Argentina

Overview

Micaela is a Customer Experience Analyst at Federada Salud, specializing in human-centered design and UX research to enhance the customer lifecycle. Her background in the health services sector, combined with a unique degree in Speech-Language Pathology from the Universidad Nacional de Rosario, gives her a distinct, empathy-driven approach to understanding the stories behind data.

She is passionate about digital communication and content strategy, having worked as a freelance community manager for brands in health, fashion, and sports. Micaela actively shares her professional insights and learnings from books and podcasts with her network, fostering a community around the world of customer experience.

Her academic background in Speech-Language Pathology provides a unique foundation for her work in CX, focusing on communication and human connection.

Personality Overview

Features Driven

Quality Focused

Objective Thinker

They like to be in a position where they can control the conversation and terms.  More than the product, they care about the effectiveness of the product. They are very proud of what they do.

Topics They Care About

Human-Centered Design
Emphasizes that empathy is not a differentiator but the foundation of design, focusing on the people and stories behind every interaction.
Customer Journey Mapping
Her role involves designing and implementing CX strategies, which includes mapping and redesigning customer journeys to improve the client lifecycle.
Data-Driven Storytelling
Believes that behind every metric is a real story with emotions and needs that deserve to be heard and addressed.

Media Appearances

Micaela has no verified media appearances

Work History

2-2023
Customer Experience Analyst en Federada Salud.- at Federada Salud
12-2021 - 5-2025
Community Manager at Freelance
1-2021 - 1-2023
Administrativo at Clínica Privada de Medicina Reproductiva
2-2019 - 4-2020
Clases de Soporte y Métodos de Estudio.- at Instituto Planck
12-2012 - 1-2014
Asistente Administrativo en Consultora de Recursos Humanos.- at Workplace Solutions RRHH

Education

4-2014 - 2020
Lic. En Fonoaudiología from Universidad Nacional de Rosario
Education details unavailable from Izo Academy

More Information

Social Presence :

Prographics :

Exp : 7 Location : Rosario, Santa Fe, Argentina Job Level : Middle Designation : Customer Experience Analyst en Federada Salud.- at Federada Salud
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Insights For Selling To Micaela

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Micaela is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Micaela

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Micaela move?

  • They can take decisions very fast if you manage to convince them.
  • Can Micaela take some risk or not?

  • The risks don’t matter much to them.

You And Micaela

Personality Compatibility


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