Micaela Di Pierro in

Micaela Di Pierro

Judge · DISC type Dc
Customer Experience Analyst en Federada Salud.- at Federada Salud
📍 Rosario, Santa Fe, Argentina

Micaela is a Customer Experience Analyst at Federada Salud, specializing in human-centered design and UX research to enhance the customer lifecycle. Her background in the health services sector, combined with a unique degree in Speech-Language Pathology from the Universidad Nacional de Rosario, gives her a distinct, empathy-driven approach to understanding the stories behind data.

She is passionate about digital communication and content strategy, having worked as a freelance community manager for brands in health, fashion, and sports. Micaela actively shares her professional insights and learnings from books and podcasts with her network, fostering a community around the world of customer experience.

Her academic background in Speech-Language Pathology provides a unique foundation for her work in CX, focusing on communication and human connection.

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Experience
7 Years
Current Role
Customer Experience Analyst en Federada Salud.-
Job Level
Middle
Location
Rosario, Santa Fe, Argentina
Personality Overview

How Micaela shows up

Features Driven
Quality Focused
Objective Thinker

They like to be in a position where they can control the conversation and terms. More than the product, they care about the effectiveness of the product. They are very proud of what they do.

Priorities

Topics Micaela cares about

Human-Centered Design
Emphasizes that empathy is not a differentiator but the foundation of design, focusing on the people and stories behind every interaction.
Customer Journey Mapping
Her role involves designing and implementing CX strategies, which includes mapping and redesigning customer journeys to improve the client lifecycle.
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Career

Work history

2-2023
Customer Experience Analyst en Federada Salud.-
Federada Salud
12-2021 - 5-2025
Community Manager
Freelance
1-2021 - 1-2023
Administrativo
Clínica Privada de Medicina Reproductiva
2-2019 - 4-2020
Clases de Soporte y Métodos de Estudio.-
Instituto Planck
12-2012 - 1-2014
Asistente Administrativo en Consultora de Recursos Humanos.-
Workplace Solutions RRHH
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
4-2014 - 2020
Lic. En Fonoaudiología
Universidad Nacional de Rosario
Education details unavailable
Izo Academy
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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