Michael Bonnell
Commander · DISC type DMichael is an expert in customer experience and developer advocacy, with a track record of driving significant revenue and satisfaction growth at companies like Google, Digits, and Twitter. Described as intelligent, kind, and dedicated, he excels at turning customer feedback into actionable product improvements. He holds both a BA and BS from Providence College.
Outside of his direct professional roles, Michael is passionate about applying lessons from unconventional sources to the tech world. He frequently analyzes and writes about how the intentional design principles used in Disney theme parks can be a powerful model for creating seamless and intuitive customer experiences.
He has developed and delivered a conference talk on how Disneys theme park design can teach us to write better support documentation.
Read the full overview →How Michael shows up
They like to be in a position where they can control the conversation and terms. They are not focused on building rapport and relationships. They like to act fast and expect others to do the same.
Topics Michael cares about
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DISC profile (public)
Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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