Michael Bonnell
Login to view DISC.Michael is an expert in customer experience and developer advocacy, with a track record of driving significant revenue and satisfaction growth at companies like Google, Digits, and Twitter. Described as intelligent, kind, and dedicated, he excels at turning customer feedback into actionable product improvements. He holds both a BA and BS from Providence College.
Outside of his direct professional roles, Michael is passionate about applying lessons from unconventional sources to the tech world. He frequently analyzes and writes about how the intentional design principles used in Disney theme parks can be a powerful model for creating seamless and intuitive customer experiences.
He has developed and delivered a conference talk on how Disneys theme park design can teach us to write better support documentation.
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