As Head of US Customer Care at Zoetis, Michael leverages over two decades of pharmaceutical industry experience in medical affairs and operations. He holds a Doctor of Pharmacy from Shenandoah University and is described by colleagues as collaborative and performance-driven, with a focus on enhancing customer interactions and improving efficiency through technology.
Beyond his professional role, Michael is passionate about his family and friends, expressing deep gratitude for their support. He also participates in community and company initiatives, such as fundraising for animal welfare causes, reflecting a commitment to the well-being of animals which aligns with his work at Zoetis.
He has a consistent career theme of leading customer and medical-facing contact centers for major pharmaceutical companies.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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