Michael Burman

Wildcard
DISC Type : ics

Head of US Customer Care at Zoetis

Glenside, Pennsylvania, United States

Overview

As Head of US Customer Care at Zoetis, Michael leverages over two decades of pharmaceutical industry experience in medical affairs and operations. He holds a Doctor of Pharmacy from Shenandoah University and is described by colleagues as collaborative and performance-driven, with a focus on enhancing customer interactions and improving efficiency through technology.

Beyond his professional role, Michael is passionate about his family and friends, expressing deep gratitude for their support. He also participates in community and company initiatives, such as fundraising for animal welfare causes, reflecting a commitment to the well-being of animals which aligns with his work at Zoetis.

He has a consistent career theme of leading customer and medical-facing contact centers for major pharmaceutical companies.

Personality Overview

Friendly But Slow

Curious But Skeptical

ROI Driven

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Customer Experience
His current role as Head of US Customer Care and background focus on optimizing customer interactions and support.
Pharmaceutical Operations
His career spans senior roles in medical information, promotional review, and operational strategy at several major pharmaceutical companies.
Process Improvement
His introduction highlights a passion for leveraging technology and process improvements to drive impactful results and efficiency.

Media Appearances

Michael has no verified media appearances

Work History

2-2025
Head of US Customer Care at Zoetis
8-2023 - 4-2025
Senior Director, Promotional Review Process and Platforms, US Operations at Zoetis
2022 - 2-2025
Senior Director, Enablement, US Customer Care at Zoetis
3-2019 - 4-2025
Senior Director, Veterinary Medical Information and Product Support at Zoetis
1-2015 - 2-2019
Vice President, Global Medical Information at ProPharma Group

Education

Doctor of Pharmacy from Shenandoah University
BS Pharmacy from Temple University

More Information

Social Presence :

Prographics :

Exp : 23 Location : Glenside, Pennsylvania, United States Job Level : Mid-senior Designation : Head of US Customer Care at Zoetis
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Share testimonials from known people and give multiple examples of product value
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Michael

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Michael take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Michael

Personality Compatibility


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