Michael Burman in

Michael Burman

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Head of US Customer Care at Zoetis
📍 Glenside, Pennsylvania, United States

As Head of US Customer Care at Zoetis, Michael leverages over two decades of pharmaceutical industry experience in medical affairs and operations. He holds a Doctor of Pharmacy from Shenandoah University and is described by colleagues as collaborative and performance-driven, with a focus on enhancing customer interactions and improving efficiency through technology.

Beyond his professional role, Michael is passionate about his family and friends, expressing deep gratitude for their support. He also participates in community and company initiatives, such as fundraising for animal welfare causes, reflecting a commitment to the well-being of animals which aligns with his work at Zoetis.

He has a consistent career theme of leading customer and medical-facing contact centers for major pharmaceutical companies.

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Experience
23 Years
Current Role
Head of US Customer Care
Job Level
Mid-senior
Location
Glenside, Pennsylvania, United States
Personality Overview

How Michael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

Customer Experience
His current role as Head of US Customer Care and background focus on optimizing customer interactions and support.
Pharmaceutical Operations
His career spans senior roles in medical information, promotional review, and operational strategy at several major pharmaceutical companies.
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Career

Work history

2-2025
Head of US Customer Care
Zoetis
8-2023 - 4-2025
Senior Director, Promotional Review Process and Platforms, US Operations
Zoetis
2022 - 2-2025
Senior Director, Enablement, US Customer Care
Zoetis
3-2019 - 4-2025
Senior Director, Veterinary Medical Information and Product Support
Zoetis
1-2015 - 2-2019
Vice President, Global Medical Information
ProPharma Group
In the press

Media appearances

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Education
Doctor of Pharmacy
Shenandoah University
BS Pharmacy
Temple University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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