Michael C.

Questioner
DISC Type : c

IT Service Manager at Finance Authority of Maine

Fairfield, Maine, United States

Overview

As the IT Service Manager for the Finance Authority of Maine, Michael C. leverages his expertise in IT operations and analytical skills to improve service delivery. A graduate of the University of Maine at Augusta, his career is marked by a focus on bridging technology with user experience, notably as the former Dean of Information Technology at Eastern Maine Community College.


Michael is a recipient of the Distinguished Alumni Achievement Award from the University of Maine at Augusta for his professional accomplishments.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Price-Sensitive

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

IT Service Delivery
His current role focuses on enhancing IT service delivery and operational efficiency, making it a key professional priority.
Educational Technology
As a former Dean of IT, he has a strong background in integrating innovative e-learning solutions and instructional design in higher education.
Tech & User Experience
His stated mission is to bridge the gap between technology and the user experience, ensuring that strategies are user-centric.

Media Appearances

Michael has no verified media appearances

Work History

2-2024
IT Service Manager at Finance Authority of Maine
10-2022 - 2-2024
Dean of Information Technology at Eastern Maine Community College
1-2020 - 10-2022
Director of IT Infrastructure at Eastern Maine Community College
3-2019 - 1-2020
Director - Security and Support at Maine Technology Group
5-2018 - 3-2019
Technology and Support Manager at Maine Technology Group

Education

2011 - 2013
Bachelor’s Degree from University of Maine at Augusta
2011 - 2013
Certificate from University of Maine at Augusta

More Information

Social Presence :

Prographics :

Exp : 22 Location : Fairfield, Maine, United States Job Level : Middle Designation : IT Service Manager at Finance Authority of Maine
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Michael

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Michael take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Michael

Personality Compatibility


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