Michael Dickinson

Observer
DISC Type : ic

Head of Dedicated Service at Gusto

Chandler, Arizona, United States

Overview

Michael Dickinson is the Head of Dedicated Service at Gusto, leveraging extensive experience from his long tenure at GoDaddy, where he rose to Senior Director of Care. He specializes in leading customer care, hosting support, and service operations. Michael holds a Bachelor of Science from Arizona State University and is ITIL certified.

[Predicted] Residing in the Phoenix area, Michael likely enjoys the local sports scene. Given his connection to Arizona State University, he probably follows the Sun Devils. He may also be a fan of the regions professional teams, such as the NFLs Arizona Cardinals.

He is actively and consistently focused on expanding his service teams in both Phoenix and Chicago.

Personality Overview

Assertive

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Customer Service Leadership
His career is defined by leadership roles in customer care, moving from Director at GoDaddy to his current position as Head of Dedicated Service at Gusto.
Payroll Services
He consistently emphasizes the need for strong payroll experience when recruiting for his Dedicated Service teams, highlighting its importance in his division.
Team Building & Hiring
Actively focused on growing his teams in Phoenix and Chicago, he frequently posts about hiring service advisors and managers who are passionate about serving customers.

Media Appearances

Mike Dickinson | Gusto. Featured in Gusto

See Now

Work History

7-2025
Head of Dedicated Service at Gusto
5-2022 - 7-2025
Head of Partner Care at Gusto at Gusto
8-2020 - 5-2022
Senior Director Care at GoDaddy
6-2017 - 5-2022
Director Customer Care at GoDaddy
1-2017 - 6-2017
Senior Operations Manager, The Online Experience at GoDaddy

Education

Bachelor of Science (B.S.) from Arizona State University
1999 - 2001
Bachelor’s Degree from Clark County Skills Center

More Information

Social Presence :

Prographics :

Exp : 18 Location : Chandler, Arizona, United States Job Level : Mid-senior Designation : Head of Dedicated Service at Gusto
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Michael

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Michael take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Michael

Personality Compatibility


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