Michael Edwards in

Michael Edwards

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Retail & Customer Service Support Co-ordinator at Icosa Water Ltd
📍 Pontypridd, Wales, United Kingdom

Michael Edwards is a customer service professional at Icosa Water Ltd, where he has progressed to Retail & Customer Service Support Co-ordinator. With a background in the water industry, including as an Escalation Specialist at Dŵr Cymru Welsh Water, he is skilled in communication, negotiation, and complaint resolution.

He is a vocal advocate for his companys growth, publicly sharing job openings and encouraging his network to join the team.

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Experience
18 Years
Current Role
Retail & Customer Service Support Co-ordinator
Job Level
Junior
Location
Pontypridd, Wales, United Kingdom
Personality Overview

How Michael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

Customer Experience
His career centers on customer service, with specific experience in escalation resolution and complaint investigations at major water utilities.
Company Growth
He actively promotes recruitment for his "ever growing team and company, " indicating a personal investment in its expansion and success.
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Career

Work history

5-2024
Retail & Customer Service Support Co-ordinator
Icosa Water Ltd
6-2023 - 5-2024
Retail & Customer Service Support Administrator
Icosa Water Ltd
8-2022 - 5-2023
Client Services Administrator
CB Refrigeration Ltd
5-2020 - 7-2022
Escalation Specialist
Dŵr Cymru Welsh Water
4-2017 - 7-2022
Coach
Dŵr Cymru Welsh Water
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2009 - 2010
AS Level
Coleg Glan Hafren
2007 - 2009
A Level
Coleg Glan Hafren
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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