Michael Edwards

Organizer
DISC Type : Sd

Retail & Customer Service Support Co-ordinator at Icosa Water Ltd

Pontypridd, Wales, United Kingdom

Overview

Michael Edwards is a customer service professional at Icosa Water Ltd, where he has progressed to Retail & Customer Service Support Co-ordinator. With a background in the water industry, including as an Escalation Specialist at Dŵr Cymru Welsh Water, he is skilled in communication, negotiation, and complaint resolution.

He is a vocal advocate for his companys growth, publicly sharing job openings and encouraging his network to join the team.

Personality Overview

Pleasant

Slow Starter

Strong-minded

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Experience
His career centers on customer service, with specific experience in escalation resolution and complaint investigations at major water utilities.
Company Growth
He actively promotes recruitment for his "ever growing team and company, " indicating a personal investment in its expansion and success.
Career Progression
Frequently shares updates about his new positions and promotions, showing he values professional development and advancement.

Media Appearances

Michael has no verified media appearances

Work History

5-2024
Retail & Customer Service Support Co-ordinator at Icosa Water Ltd
6-2023 - 5-2024
Retail & Customer Service Support Administrator at Icosa Water Ltd
8-2022 - 5-2023
Client Services Administrator at CB Refrigeration Ltd
5-2020 - 7-2022
Escalation Specialist at Dŵr Cymru Welsh Water
4-2017 - 7-2022
Coach at Dŵr Cymru Welsh Water

Education

2009 - 2010
AS Level from Coleg Glan Hafren
2007 - 2009
A Level from Coleg Glan Hafren

More Information

Social Presence :

Prographics :

Exp : 18 Location : Pontypridd, Wales, United Kingdom Job Level : Junior Designation : Retail & Customer Service Support Co-ordinator at Icosa Water Ltd
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Michael

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Michael take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Michael

Personality Compatibility


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