Michael Faria
Login to view DISC.Michael is a Sr. Software Technical Analyst and Scrum Master at John Hancock with over three decades of experience in the financial services industry. A Certified Salesforce. com Advanced Administrator, he has deep expertise in sales, operations, and client services, focusing on enhancing the customer experience through technology.
Outside of his technical roles, he is passionate about building strong relationships to grow and retain customers. Based on his Massachusetts and Rhode Island background, he likely follows Boston-area sports teams like the Patriots and the Red Sox.
After 32 years in diverse financial services roles, he successfully transitioned into a specialized technical career in Salesforce administration and agile methodologies.
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