Michael Fuller

Critic
DISC Type : C

Technology Director IT Experience & Workforce Strategy at State Farm

Atlanta Metropolitan Area, United States

Overview

Michael is a long-tenured director at State Farm, focusing on enterprise transformation, IT experience, and workforce strategy. With over two decades at the company, he leverages his expertise in CX/UX and an MBA from Thunderbird School of Global Management to drive digital initiatives. He holds both AWS Cloud Practitioner and Certified Customer Experience Professional certifications.

He is deeply committed to community development, demonstrated by his volunteer work with 48in48, where he helps build websites for non-profits in Atlanta. This passion for service extends back to his time in the United States Peace Corps, where he focused on community development and education.

Unique fact: Before his long career in insurance, Michael worked as a Regional Banking Consultant in Far East Russia.

Personality Overview

Objective Thinker

Information Seeker

Precise

They enjoy working alone and do not rely on others very often.  They don’t appreciate bells and whistles unless backed by data. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Digital Transformation
His roles center on enterprise transformation and he actively posts about joining State Farm to contribute to its digital evolution.
Customer Experience
Several of his director-level roles explicitly focus on CX and UX, and he is a Certified Customer Experience Professional (CCXP).
Community Volunteering
He actively participates in and promotes events like "48in48, " building websites for non-profits, and previously served in the Peace Corps.

Media Appearances

Michael has no verified media appearances

Work History

10-2024
Technology Director IT Experience & Workforce Strategy at State Farm
1-2020 - 10-2024
Director Enterprise Transformation & Experience at State Farm
2-2015 - 1-2020
Director - CX / UX Digital Experience -Enterprise Technology at State Farm
5-1998 - 9-2000
Regional Banking Consultant - Far East Russia RSBF at EBRD / IPC Gmbh
United States Peace Corps at Peace Corps

Education

1996 - 1998
MBA from Thunderbird School of Global Management
1990 - 1994
BA from Miami University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Atlanta Metropolitan Area, United States Job Level : Mid-senior Designation : Technology Director IT Experience & Workforce Strategy at State Farm
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Tell them what ROI they can expect
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Michael

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Michael take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Michael

Personality Compatibility


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