Michael (Mike) Piacentini

Pioneer
DISC Type : DIs

Regional Vice President Enterprise North East at Verint

Boston, Massachusetts, United States

Overview

Michael is a seasoned executive sales leader at Verint, specializing in transforming the customer experience (CX) for enterprise organizations. With a career spanning over 20 years and a degree from Norwich University, he is known as an exceptional, organized, and intelligent leader who builds high-performing teams.

His professional foundation was built as a Captain in the U. S. Army, where he developed a discipline for high-performance leadership. This military background has been a cornerstone of his career, instilling a deep commitment to character and servant leadership in everything he does.

Unique fact: Michael was awarded the Bronze Star for combat medical action during Operation Desert Storm.

Personality Overview

Driven But Considerate

Friendly But Fast

Dynamic But Sincere

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Customer Experience (CX)
His entire career focuses on helping clients maximize their CX and employee experience strategies to achieve better business outcomes.
Team Leadership
His headline and multiple recommendations highlight his passion for building, mentoring, and motivating high-performing sales teams.
Open Platform Strategy
He recently emphasized that a market leader's commitment to an open CX platform is a "business imperative" for speed and flexibility.

Media Appearances

Michael has no verified media appearances

Work History

3-2026
Regional Vice President Enterprise North East at Verint
8-2025 - 3-2026
Interim Regional Sales Leader Northeast US and Canada & Strategic Enterprise Account Executive at Calabrio, Inc.
6-2025 - 8-2025
Strategic Account Executive at Calabrio, Inc.
4-2019 - 10-2023
Vice President US East at Avaya
1-2016 - 12-2018
Managing Director, Healthcare, Insurance and Life Sciences at Verizon

Education

Bachelor’s Degree from Norwich University

More Information

Social Presence :

Prographics :

Exp : 32 Location : Boston, Massachusetts, United States Job Level : Senior Designation : Regional Vice President Enterprise North East at Verint
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Insights For Selling To Michael (Mike)

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Build a trustworthy relationship while keeping the product center-stage
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael (Mike) is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Michael (Mike)

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Michael (Mike) move?

  • They are generally fast movers and can take quick decisions
  • Can Michael (Mike) take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Michael (Mike)

Personality Compatibility


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