Michael Osborne

Captain
DISC Type : DS

Operations Director at KiasuGroup

United Kingdom

Overview

Michael Osborne is a commercial building maintenance expert and the Operations Director at KiasuGroup, specializing in Hard FM, technical services, and operational management. His career journey began in sales and business development before progressing into project management and strategic leadership roles. He attended Borden Grammar School.

Outside of work, Michael values family time and finds joy in teaching his son new skills, like riding a bike. He draws parallels between parenting and team development, believing he learns as much from teaching others as they do from him, highlighting a passion for mentorship.

He is driven by a genuine interest in building design and function, coupled with a focus on the people who perform the maintenance.

Personality Overview

Dynamic But Sincere

Output-Driven

Decisive But Calm

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Hard FM Services
His core specialty is in Hard Facilities Management, including planned preventative maintenance (PPMs), compliance, and technical services for commercial properties.
Talent Development
He is passionate about nurturing young, up-and-coming talent as a strategy to overcome recruitment challenges in the building maintenance sector.
Client Partnerships
He believes in fostering true partnerships with clients rather than maintaining simple contractor relationships, emphasizing the importance of who his team works with.

Media Appearances

Michael has no verified media appearances

Work History

1-2023 - 11-2025
Operations Director at KiasuGroup
5-2016 - 1-2023
Head Of Business Development at KiasuGroup
3-2014 - 1-2016
Technical Sales Director at Cleanair UK
2-2014
Sales Manager at Cleanair UK
Air Hygiene General Manager at Guardian Water Treatment

Education

Education details unavailable from Borden Grammar School, Kent

More Information

Social Presence :

Prographics :

Exp : 11 Location : United Kingdom Job Level : Senior Designation : Operations Director at KiasuGroup
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Michael

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Michael take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Michael

Personality Compatibility


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