Michael Rowe in

Michael Rowe

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Director, Contact Center Technology & Design at Valeris
📍 Raleigh-Durham-Chapel Hill Area, United States

Michael Rowe is the Director of Contact Center Technology & Design at Valeris, specializing in call center operations and unified communications. He has a history of career progression, having held multiple roles at TrialCard, including Lead UC/UCCE Systems Administrator and Operations Manager, building extensive expertise in process and team management.

His advancement from a supervisor to a lead technical administrator at his previous company highlights a unique blend of operational leadership and deep systems knowledge.

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Experience
15 Years
Current Role
Director, Contact Center Technology & Design
Job Level
Mid-senior
Location
Raleigh-Durham-Chapel Hill Area, United States
Personality Overview

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Priorities

Topics Michael cares about

Contact Center Design
As the Director of Contact Center Technology & Design, he is directly responsible for the architecture and strategy of call center systems.
Unified Communications
His experience as a Lead UC/UCCE Systems Administrator indicates deep technical expertise in unified communication platforms.
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Career

Work history

8-2023
Director, Contact Center Technology & Design
Valeris
9-2017 - 8-2023
Lead UC/UCCE Systems Administrator
TrialCard
6-2015 - 9-2017
Processing Manager (HUB Services)
TrialCard
11-2013 - 6-2015
Operations Manager (Patient Experience Center)
TrialCard
11-2010 - 2013
Supervisor, Patient Experience Center
TrialCard
In the press

Media appearances

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Education
Education details unavailable
Rutgers University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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