Michael Rowe

Evaluator
DISC Type : dcs

Director, Contact Center Technology & Design at Valeris

Raleigh-Durham-Chapel Hill Area, United States

Overview

Michael Rowe is the Director of Contact Center Technology & Design at Valeris, specializing in call center operations and unified communications. He has a history of career progression, having held multiple roles at TrialCard, including Lead UC/UCCE Systems Administrator and Operations Manager, building extensive expertise in process and team management.

His advancement from a supervisor to a lead technical administrator at his previous company highlights a unique blend of operational leadership and deep systems knowledge.

Personality Overview

Quality Focused

Fast But Analytical

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Contact Center Design
As the Director of Contact Center Technology & Design, he is directly responsible for the architecture and strategy of call center systems.
Unified Communications
His experience as a Lead UC/UCCE Systems Administrator indicates deep technical expertise in unified communication platforms.
Operational Management
Managed operations and processing departments at TrialCard, focusing on performance culture, policies, and procedures.

Media Appearances

Michael has no verified media appearances

Work History

8-2023
Director, Contact Center Technology & Design at Valeris
9-2017 - 8-2023
Lead UC/UCCE Systems Administrator at TrialCard
6-2015 - 9-2017
Processing Manager (HUB Services) at TrialCard
11-2013 - 6-2015
Operations Manager (Patient Experience Center) at TrialCard
11-2010 - 2013
Supervisor, Patient Experience Center at TrialCard

Education

Education details unavailable from Rutgers University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Raleigh-Durham-Chapel Hill Area, United States Job Level : Mid-senior Designation : Director, Contact Center Technology & Design at Valeris
URL has been copied!

Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Michael

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Michael take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Michael

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.