Michael Ruggiero

Evaluator
DISC Type : dsc

Commercial Fleet Account Manager at Volvo Cars USA at Volvo Cars

Bethlehem, Pennsylvania, United States

Overview

Michael Ruggiero is an experienced manager at Volvo Cars USA, currently serving as the Commercial Fleet Account Manager. His career with the Volvo brand spans roles in dealership improvement, aftersales, and regional performance, where he focused on enhancing profitability and processes. He holds a Bachelor of Arts from Commonwealth University-Bloomsburg.

He has a strong philosophy on the importance of teamwork, stating that "theres no one person that makes a business" and that everyone is a significant "piece to a puzzle. " He emphasizes that collaboration between departments is essential for success in any company.

With a career of over two decades dedicated to the Volvo brand, he has successfully transitioned from dealership sales management to various corporate performance roles.

Personality Overview

Hard To Convince

Thorough Evaluator

Quality Focused

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Volvo Fleet Program
Recently started a new position as Commercial Fleet Account Manager and is actively representing Volvo's fleet program at industry events like the NAFA Institute & Expo.
Dealership Performance
Has extensive experience as a Regional Performance and Excellence Manager, focusing on improving retailer profitability, sales scores, and service processes.
Teamwork & Collaboration
Believes collaboration is critical, stating that everything in a company gets done by departments working together and no single person makes a business successful.

Media Appearances

Michael has no verified media appearances

Work History

1-2026
Commercial Fleet Account Manager at Volvo Cars USA at Volvo Cars
6-2018 - 1-2026
Aftersales Market Manager - Philadelphia at Volvo Cars
9-2015 - 6-2018
Regional Performance and Excellence Manager (RPEM) at Volvo Cars
4-1998 - 9-2015
Sales Manager at Brown Daub Volvo

Education

1995 - 1997
Bachelor of Arts (B.A.) from Commonwealth University-Bloomsburg

More Information

Social Presence :

Prographics :

Exp : 28 Location : Bethlehem, Pennsylvania, United States Job Level : Middle Designation : Commercial Fleet Account Manager at Volvo Cars USA at Volvo Cars
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Michael

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Michael take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Michael

Personality Compatibility


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