Michael Sobota in

Michael Sobota

Go-getter · DISC type d
Customer Success Executive at ServiceNow
📍 Pittsburgh, Pennsylvania, United States

With over 25 years of IT leadership, Michael is a seasoned customer success executive at ServiceNow, focused on aligning IT strategies with business outcomes. He specializes in driving customer value and tailoring solutions on the ServiceNow platform. Michael holds a Bachelor of Science from Indiana University of Pennsylvania.

He is an avid baseball enthusiast and was inducted into the IUP Athletic Hall of Fame in 2005 for his record-setting achievements as a pitcher for the universitys team.

Unique fact: Michael holds multiple ServiceNow System Administrator certifications, including the Zurich Delta and Xanadu Delta credentials, showcasing his deep platform expertise.

Read the full overview →
Experience
32 Years
Current Role
Customer Success Executive
Location
Pittsburgh, Pennsylvania, United States
Personality Overview

How Michael shows up

Self-Confident
Fast-Paced
Direct & Candid

They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact.

Priorities

Topics Michael cares about

Enterprise AI
Actively shares content on ServiceNow’s AI solutions, including Autonomous Workforce and AI Control Tower, showing a keen interest in its enterprise application.
Driving Customer Value
A core theme in his professional profile, he is dedicated to crafting exceptional value and ensuring customer success and satisfaction on the ServiceNow platform.
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Career

Work history

4-2025
Customer Success Executive
ServiceNow
9-2023 - 4-2025
Principal Success Architect
ServiceNow
3-2022 - 3-2023
Customer Value Director
Celonis
11-2019 - 3-2022
Platform Engineering / Experience Owner - ServiceNow
Citizens Bank
3-2019 - 11-2019
Information Technology Service Management Consultant
Harvard Partners, LLP
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Science
Indiana University of Pennsylvania
Bachelor of Science - BS
Indiana University of Pennsylvania
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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