Michael Sobota in

Michael Sobota

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Customer Success Executive at ServiceNow
📍 Pittsburgh, Pennsylvania, United States

With over 25 years of IT leadership, Michael is a seasoned customer success executive at ServiceNow, focused on aligning IT strategies with business outcomes. He specializes in driving customer value and tailoring solutions on the ServiceNow platform. Michael holds a Bachelor of Science from Indiana University of Pennsylvania.

He is an avid baseball enthusiast and was inducted into the IUP Athletic Hall of Fame in 2005 for his record-setting achievements as a pitcher for the universitys team.

Unique fact: Michael holds multiple ServiceNow System Administrator certifications, including the Zurich Delta and Xanadu Delta credentials, showcasing his deep platform expertise.

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Experience
32 Years
Current Role
Customer Success Executive
Location
Pittsburgh, Pennsylvania, United States
Personality Overview

How Michael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

Enterprise AI
Actively shares content on ServiceNow’s AI solutions, including Autonomous Workforce and AI Control Tower, showing a keen interest in its enterprise application.
Driving Customer Value
A core theme in his professional profile, he is dedicated to crafting exceptional value and ensuring customer success and satisfaction on the ServiceNow platform.
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Career

Work history

4-2025
Customer Success Executive
ServiceNow
9-2023 - 4-2025
Principal Success Architect
ServiceNow
3-2022 - 3-2023
Customer Value Director
Celonis
11-2019 - 3-2022
Platform Engineering / Experience Owner - ServiceNow
Citizens Bank
3-2019 - 11-2019
Information Technology Service Management Consultant
Harvard Partners, LLP
In the press

Media appearances

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Education
Bachelor of Science
Indiana University of Pennsylvania
Bachelor of Science - BS
Indiana University of Pennsylvania
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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