Michael Wilson

Enthusiast
DISC Type : i

Head of BPO Partnerships at SymTrain

Atlanta, Georgia, United States

Overview

Michael Wilson is the Head of BPO Partnerships at SymTrain, specializing in AI-driven simulations to enhance team performance for CX and L&D leaders. He is a University of North Carolina at Chapel Hill graduate who previously co-founded and served as CEO for Cue, a SaaS application that was later acquired. Colleagues describe him as detail-oriented, energetic, and relentless.

Based on his activities, Michael appears to enjoy connecting with partners and clients in social settings, such as hosting events at baseball games. He values building relationships and fostering conversations outside of a traditional office environment, combining business with recreation.

Unique fact: Michael successfully founded, led, and sold a SaaS company that automated and simplified processes for contact center agents.

Personality Overview

Consensus Focused

Non-Confrontational

Amiable & Agreeable

They prefer to build relationships rather than staying totally transactional.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

AI Simulations
His current role at SymTrain is focused on providing AI-driven simulation environments to improve team performance and readiness.
Contact Center Ops
He is focused on improving performance and efficiency in contact centers, particularly within regulated industries like insurance and fintech.
Sales Coaching
His background includes managing and training sales teams, and his current work aims to improve coaching consistency and behavioral performance.

Media Appearances

Michael has no verified media appearances

Work History

8-2024
Head of BPO Partnerships at SymTrain
2-2019 - 8-2024
Co-Founder / CEO at Cue (Acquired)
8-2017 - 2-2019
Senior Sales Manager at Rubicon Global
2-2017 - 8-2017
Sales Manager at Rubicon Global
9-2016 - 2-2017
Sales Training Manager at Rubicon Global

Education

2006 - 2010
BA from The University of North Carolina at Chapel Hill
2002 - 2006
Education details unavailable from Dunwoody High School

More Information

Social Presence :

Prographics :

Exp : 16 Location : Atlanta, Georgia, United States Job Level : Mid-senior Designation : Head of BPO Partnerships at SymTrain
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Michael

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Michael take some risk or not?

  • They can take some low-probability risks if needed.

You And Michael

Personality Compatibility


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