Michaelangelo Abella

Observer
DISC Type : ic

Director of Workplace Technology Architecture at American Airlines

Phoenix, Arizona, United States

Overview

As Director of Workplace Technology Architecture at American Airlines, Michaelangelo leads the strategy for future-state roadmaps across multiple IT teams. His career reflects deep expertise in network architecture, progressing from hands-on engineer roles where he designed and implemented large-scale data center infrastructures.



In his recently expanded Director role, he is tasked with strengthening technology resilience across End User Services, Network, Field Services, Finance IT, and HR IT.

Personality Overview

Assertive

Curious

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Workplace Technology
His current title is Director of Workplace Technology Architecture, where he shapes future roadmaps for employee services and infrastructure at American Airlines.
Network Architecture
He has a long history of senior and principal network architect roles, with hands-on experience designing and building data center networks.
IT Resilience
A key part of his expanded director-level responsibilities is to strengthen the resilience of the airline's core technology services.

Media Appearances

Michaelangelo has no verified media appearances

Work History

8-2025
Director of Workplace Technology Architecture at American Airlines
9-2020 - 8-2025
Sr. Principal Architect, Network at American Airlines
3-2016 - 9-2020
Principal Architect, Network at American Airlines
5-2014 - 3-2016
Sr. Network engineer (Paradigm Tech contract with AA/US) at US Airways
8-2012 - 12-2012
Network Engineer at World Wide Technology

Education

Education details unavailable from ITT Tech

More Information

Social Presence :

Prographics :

Exp : 21 Location : Phoenix, Arizona, United States Job Level : Mid-senior Designation : Director of Workplace Technology Architecture at American Airlines
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Insights For Selling To Michaelangelo

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Help them realize that there is no personal risk in making this decision
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michaelangelo is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Michaelangelo

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Michaelangelo move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Michaelangelo take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Michaelangelo

Personality Compatibility


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