Michele Ludwig  PMP,CSM,CSA in

Michele Ludwig PMP,CSM,CSA

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Principal Engagement Manager at ServiceNow
📍 United States

Michele Ludwig is a Principal Engagement Manager and Scrum Master at ServiceNow with over 25 years of experience in IT and project management. She is a Project Management Professional (PMP) and Certified Systems Administrator specializing in managing large-scale projects with demanding timelines, including co-located, remote, and off-shore teams.

Colleagues consistently describe her as an enthusiastic, confident, and optimistic leader with a talent for keeping goals realistic and managing stakeholder expectations effectively.

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Experience
5 Years
Current Role
Principal Engagement Manager
Location
United States
Personality Overview

How Michele shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michele cares about

Agile Methodologies
As a certified Scrum Master who is publicly "Committed to Agility, " she is deeply involved in agile frameworks for project delivery.
ServiceNow Implementation
Her entire recent career has been focused on managing ServiceNow projects and programs for various companies, indicating deep platform expertise.
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Career

Work history

8-2024 - 8-2025
Principal Engagement Manager
ServiceNow
5-2024 - 8-2024
Sr Engagement Manager
ServiceNow
1-2022 - 4-2024
ServiceNow Sr Project Manager
Infosys
8-2021 - 1-2022
ServiceNow Sr Project Manager & Scrum Master
Hicks Professional Group (HPG)
7-2020 - 8-2021
ServiceNow Program Manager
Carrier HVAC
In the press

Media appearances

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Education
Associate of Science (A.S.)
Broward College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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