Michelle Andrews

Observer
DISC Type : ic

Strategic Customer Success Manager at Alianza, Inc.

Gilford, New Hampshire, United States

Overview

Michelle Andrews is a customer success and sales professional specializing in cloud communications. She has extensive experience with go-to-market strategy from her time at Alianza, Microsoft, and Metaswitch Networks. She studied Business Management at Bentley University and earned a Bachelors Degree from Southern New Hampshire University.

She founded her own firm, MAA Strategic Sales Consulting, to help technology start-ups build their sales and marketing strategies.

Personality Overview

Assertive

Curious

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Cloud Communications
Her current role at Alianza focuses on assisting partners with their implementation of a carrier-grade cloud communications platform.
Go-to-Market Strategy
A core part of her role involves assisting strategic partners with the development and execution of their GTM strategy.
Technology Start-ups
[Predicted] She founded a consulting firm specifically to assist technology "start ups" with their sales and marketing strategies.

Media Appearances

Michelle has no verified media appearances

Work History

4-2023
Strategic Customer Success Manager at Alianza, Inc.
3-2021 - 4-2023
Expansion Sales Manager at Microsoft
12-2012 - 3-2021
Inside Sales Manager at Metaswitch Networks
8-1998 - 3-2021
Principle at MAA Strategic Sales Consulting
7-2009 - 12-2012
Inside Sales Manager at CloudShield Technologies (an SAIC Company) / as MAA Strategic Sales Consulting

Education

Bachelor’s Degree from Southern New Hampshire University
Business Management from Bentley University

More Information

Social Presence :

Prographics :

Exp : 27 Location : Gilford, New Hampshire, United States Job Level : Middle Designation : Strategic Customer Success Manager at Alianza, Inc.
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Share testimonials from known people and give multiple examples of product value
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Michelle

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Michelle take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Michelle

Personality Compatibility


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