Michelle Edgell, MCIPD

Go-getter
DISC Type : d

Head of Performance Improvement & Shared Services at Bristol Water plc

Greater Bristol Area, United Kingdom

Overview

Michelle is the Head of Performance Improvement & Shared Services at Bristol Water, specializing in transformational change, Lean Management, and process improvement. A qualified practitioner in Prince2, Agile, and Change Management (APMG), she has an extensive background in IT service management and holds a Post Graduate Diploma from the University of the West of England.

Outside of work, Michelle is an avid runner and an active member of the local community. She frequently participates in and volunteers at parkrun events and is part of the Hogweed Trotters running club. She also engages in charitable fundraising, such as running to raise money for WaterAid.

She combines deep operational expertise with a strong HR background, being CIPD qualified with experience in payroll and reward management.

Personality Overview

Fast-Paced

Decisive

Direct & Candid

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact.

Topics They Care About

Process Improvement
Her career is focused on transformation, Lean Management, and implementing Robotic Process Automation (RPA) to drive efficiency at Bristol Water.
Team Performance
Her background includes coaching, facilitation, and training with a focus on improving team communication and output, supported by her CIPD qualification.
Community Running
She is an active participant and volunteer in local parkrun events and a member of the Hogweed Trotters running club.

Media Appearances

Michelle has no verified media appearances

Work History

4-2022
Head of Performance Improvement & Shared Services at Bristol Water plc
7-2018 - 3-2022
Continuous Improvement Manager at Bristol Water plc
11-2016 - 12-2017
Change Consultant / Project Manager - IT Service Management Tool at AXA Technology Services UK
9-2016 - 12-2016
Senior Business Consultant / Project Manager at AXA Technology Services UK
5-2015 - 9-2016
Team Leader - ME Region Lean Program / Senior Navigator GMF Transformation at AXA Technology Services UK & CH

Education

1995 - 1996
Post Graduate Diploma from University of the West of England
1988 - 1991
B.A. (Hons) from Plymouth Polytechnic

More Information

Social Presence :

Prographics :

Exp : 22 Location : Greater Bristol Area, United Kingdom Job Level : Mid-senior Designation : Head of Performance Improvement & Shared Services at Bristol Water plc
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Stress on the business value that your product offers
  • Refer to testimonials from others in similar positions

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Michelle

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • Their decision making speed is somewhere in the middle.
  • Can Michelle take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Michelle

Personality Compatibility


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