Michelle Edgell, MCIPD in

Michelle Edgell, MCIPD

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Head of Performance Improvement & Shared Services at Bristol Water plc
📍 Greater Bristol Area, United Kingdom

Michelle is the Head of Performance Improvement & Shared Services at Bristol Water, specializing in transformational change, Lean Management, and process improvement. A qualified practitioner in Prince2, Agile, and Change Management (APMG), she has an extensive background in IT service management and holds a Post Graduate Diploma from the University of the West of England.

Outside of work, Michelle is an avid runner and an active member of the local community. She frequently participates in and volunteers at parkrun events and is part of the Hogweed Trotters running club. She also engages in charitable fundraising, such as running to raise money for WaterAid.

She combines deep operational expertise with a strong HR background, being CIPD qualified with experience in payroll and reward management.

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Experience
22 Years
Current Role
Head of Performance Improvement & Shared Services
Job Level
Mid-senior
Location
Greater Bristol Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Michelle cares about

Process Improvement
Her career is focused on transformation, Lean Management, and implementing Robotic Process Automation (RPA) to drive efficiency at Bristol Water.
Team Performance
Her background includes coaching, facilitation, and training with a focus on improving team communication and output, supported by her CIPD qualification.
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Career

Work history

4-2022
Head of Performance Improvement & Shared Services
Bristol Water plc
7-2018 - 3-2022
Continuous Improvement Manager
Bristol Water plc
11-2016 - 12-2017
Change Consultant / Project Manager - IT Service Management Tool
AXA Technology Services UK
9-2016 - 12-2016
Senior Business Consultant / Project Manager
AXA Technology Services UK
5-2015 - 9-2016
Team Leader - ME Region Lean Program / Senior Navigator GMF Transformation
AXA Technology Services UK & CH
In the press

Media appearances

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Education
1995 - 1996
Post Graduate Diploma
University of the West of England
1988 - 1991
B.A. (Hons)
Plymouth Polytechnic
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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