Michelle is the Head of Performance Improvement & Shared Services at Bristol Water, specializing in transformational change, Lean Management, and process improvement. A qualified practitioner in Prince2, Agile, and Change Management (APMG), she has an extensive background in IT service management and holds a Post Graduate Diploma from the University of the West of England.
Outside of work, Michelle is an avid runner and an active member of the local community. She frequently participates in and volunteers at parkrun events and is part of the Hogweed Trotters running club. She also engages in charitable fundraising, such as running to raise money for WaterAid.
She combines deep operational expertise with a strong HR background, being CIPD qualified with experience in payroll and reward management.
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