Michelle Hermann, MS, RHIA

Critic
DISC Type : C

Director of CDI at HCA Healthcare

Roanoke, Texas, United States

Overview

Michelle Hermann is the Director of CDI at HCA Healthcare and a recognized thought leader in health information. A national and state-level speaker, she has authored articles for the Journal of AHIMA. Her extensive background includes leadership roles in Health Information Management at organizations like Childrens Health.

She is an active advocate for the Health Information Management profession, having served on the board of the Dallas/Fort Worth Health Information Management Association and speaking regularly to promote the field.

Personality Overview

Precise

Critic

ROI Driven

Unless the value is proven by data, they are unlikely to value fancy features.  They choose to analyze logically and value facts to emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Information Governance
She has co-authored articles and presented workshops on implementing information governance in healthcare systems, demonstrating deep expertise.
Clinical Documentation
As the Director of CDI at HCA Healthcare, this is her core professional focus and a frequent topic in her public speaking engagements.
Health Information Management
Her career is built on leadership in HIM, and she has served on the board of the Dallas/Fort Worth Health Information Management Association.

Media Appearances

Michelle has no verified media appearances

Work History

5-2019
Director of CDI at HCA Healthcare
1-2017 - 4-2019
Director of Health Information Management at Children's Health
5-2012 - 1-2017
HIM Operations Manager at Children's Health
2-2010 - 5-2012
Director of Medical Staff at Medical Center of Arlington
Director of Health Information Management at Medical Center of Arlington

Education

1994 - 1997
Master's degree from University of St. Francis
1987 - 1992
Bachelor's degree from University of Louisiana at Lafayette

More Information

Social Presence :

Prographics :

Exp : 15 Location : Roanoke, Texas, United States Job Level : Mid-senior Designation : Director of CDI at HCA Healthcare
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Make extra effort to not seem pushy or confrontational
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Michelle

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Michelle take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Michelle

Personality Compatibility


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