Michelle Mapa in

Michelle Mapa

Observer · DISC type ci
Senior Director - Product Management at Simplii Financial
📍 Toronto, Ontario, Canada

Michelle Mapa is a seasoned Senior Director at Simplii Financial with extensive experience in digital sales, client experience transformation, and product management. Her career includes several leadership roles at CIBC, focusing on client experience and strategy. Michelle holds an MBA from the University of Torontos Rotman School of Management and a degree from McGill University.

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Experience
15 Years
Current Role
Senior Director - Product Management
Job Level
Senior
Location
Toronto, Ontario, Canada
Personality Overview

How Michelle shows up

Curious
Assertive
Example Seeker

They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Priorities

Topics Michelle cares about

Digital Transformation
Her career progression focuses on roles like "Digital Sales & CX Transformation" and "Digital Strategy & Client Engagement" at Simplii Financial.
Client Experience
A consistent theme in her career, holding director-level positions in Client Experience and Engagement at both Simplii Financial and CIBC.
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Career

Work history

9-2025
Senior Director - Product Management
Simplii Financial
10-2022 - 8-2025
Senior Director - Digital Sales & CX Transformation
Simplii Financial
7-2021 - 9-2022
Senior Director - Digital Strategy & Client Engagemennt
Simplii Financial
8-2018 - 6-2021
Director - Client Enagagememt
Simplii Financial
7-2014 - 8-2018
Director, Client Experience Strategy & Improvement
CIBC
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2008 - 2010
MBA
University of Toronto - Rotman School of Management
2002 - 2006
Education details unavailable
McGill University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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