Michelle Nwoga is an award-winning Group Chief Experience Officer at UBA Group with over 25 years of experience in financial services and telecommunications. She is an expert in CX strategy and business transformation, holding an MSc in Management from Birkbeck, University of London.
Passionate about Pan-African progress, Michelle focuses on fostering a united and progressive Africa through her work. Her personal philosophy emphasizes that attention to detail is the key differentiator in creating extraordinary results from basic principles, a value she applies to both her professional and personal life.
Unique fact: Michelle led UBA to its first-ever Top 5 ranking in the KPMG BICX assessment, moving the bank from as low as 14th place to the top tier.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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