Michelle Nwoga in

Michelle Nwoga

Questioner · DISC type c
Group Chief Experience Officer at UBA Group
📍 London, England, United Kingdom

Michelle Nwoga is an award-winning Group Chief Experience Officer at UBA Group with over 25 years of experience in financial services and telecommunications. She is an expert in CX strategy and business transformation, holding an MSc in Management from Birkbeck, University of London.

Passionate about Pan-African progress, Michelle focuses on fostering a united and progressive Africa through her work. Her personal philosophy emphasizes that attention to detail is the key differentiator in creating extraordinary results from basic principles, a value she applies to both her professional and personal life.

Unique fact: Michelle led UBA to its first-ever Top 5 ranking in the KPMG BICX assessment, moving the bank from as low as 14th place to the top tier.

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Experience
15 Years
Current Role
Group Chief Experience Officer
Job Level
Leadership
Location
London, England, United Kingdom
Personality Overview

How Michelle shows up

Systematic
Value Seeker
Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to do thorough analysis of any situation. It is quite likely of them to ask for pricing or other concessions.

Priorities

Topics Michelle cares about

Customer-Centric Transformation
Her career is defined by reshaping large organizations into customer-first institutions, leading transformation across 24 countries and 4 continents.
Data-Driven Insight
Passionate about leveraging data and analytics to drive business transformation, inform strategy, and support sustainable growth across diverse markets.
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Career

Work history

2-2021
Group Chief Experience Officer
UBA Group
1-2020 - 1-2021
Group Head Marketing & Customer Experience
UBA Group
4-2019 - 1-2020
Head, Customer Experience & Engagement
Access Bank Plc
11-2015 - 4-2019
Head, Customer Experience & Engagement
Diamond Bank Plc
10-2013 - 11-2015
Head, Customer Insight & Engagement
Diamond Bank Plc
In the press

Media appearances

Michelle Nwoga - UBA Nigeria. Featured in UBA Group (Official Website)
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Education
2020 - 2020
Digital Marketing Strategies
Kellogg Executive Education
2010 - 2011
MSc Management
Birkbeck, University of London
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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